Marine Service Advisor: Delight Customers & Repairs

Legendary Marine - Water Way Village; Gulf Shores (AL); Vor Ort; USD 36.000 - 60.000; Vollzeit

Zusammenfassung

Legendary Marine - Water Way Village in Gulf Shores, AL is seeking a Service Advisor to deliver outstanding customer service for our OneWater store. You will delight customers and ensure timely, profitable service with clear communication.

Responsibilities include scheduling work, processing orders, maintaining repair records, coordinating with technicians, providing accurate estimates, and helping improve operations while building strong customer relationships and manufacturer partnerships.

Qualifikationen

• High school diploma or equivalent is required.
• 2-3 years in a customer service or service advisor role preferred.
• Knowledge of marine equipment and basic maintenance terminology is beneficial.
• Experience in a service department helps ensure fast, accurate coordination.

Aufgaben

• Schedules service work and processes orders efficiently and timely.
• Maintains repair records for supervision and control.
• Manages technician workflow and scheduling of repair orders.
• Writes up customer concerns and provides timely estimates for approval.
• Collaborates with service manager to improve processes and efficiency.
• Maintains positive customer relationships to enhance loyalty and reputation.

Kenntnisse

Interpersonal skills

Customer relationships

Service scheduling

Task prioritization

Documentation accuracy

Workflow management

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Legendary Marine - Water Way Village in Gulf Shores, AL is seeking a Service Advisor to deliver outstanding customer service for our OneWater store. You will delight customers and ensure timely, profitable service with clear communication.

Responsibilities include scheduling work, processing orders, maintaining repair records, coordinating with technicians, providing accurate estimates, and helping improve operations while building strong customer relationships and manufacturer partnerships.