Marine Service Advisor: Boats, Parts & Customer Care

A Hiring Company; Bristol (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical plans

401k with match

Tuition Reimbursement

Job summary

A Marine Services Firm is seeking a Marine Service Advisor based in Bristol, Indiana. The role involves guiding customers through the service process, managing repairs, and ensuring high-quality service delivery. Candidates should have experience in the marine industry, strong communication skills, and a passion for boating. The job includes responsibilities such as communicating with customers, scheduling appointments, managing parts, and conducting inspections. Compensation is based on experience with additional benefits provided.

Qualifications

• Proven experience as a Marine Service Advisor or in a similar customer service role within the marine industry.
• Strong knowledge of boat systems, repair procedures, and marine parts.
• Excellent communication, interpersonal, and customer service skills.

Responsibilities

• Serve as the main point of contact for customers, providing exceptional customer service.
• Efficiently schedule service appointments considering technician availability.
• Accurately identify and research necessary parts using online resources.
• Conduct thorough pre‑delivery inspections and document findings.
• Create detailed and accurate repair orders with customer information.
• Prepare accurate and detailed repair estimates for customers.
• Work closely with service technicians and the service manager.
• Identify opportunities for process improvement.

Skills

Customer service

Communication skills

Organizational skills

Knowledge of boat systems

Ability to multitask

Tools

Dealer management systems

Job description

A Marine Services Firm is seeking a Marine Service Advisor based in Bristol, Indiana. The role involves guiding customers through the service process, managing repairs, and ensuring high-quality service delivery. Candidates should have experience in the marine industry, strong communication skills, and a passion for boating. The job includes responsibilities such as communicating with customers, scheduling appointments, managing parts, and conducting inspections. Compensation is based on experience with additional benefits provided.