Marine Service Advisor: Customer-Centric Boat Care

Green Turtle Bay Resort & Marina; Grand Rivers (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

Green Turtle Bay Resort & Marina in Grand Rivers, KY seeks a Marina Service Advisor to be the primary contact for customers seeking boat and marine equipment service. You will coordinate service operations, communicate options, and ensure smooth scheduling with technicians.

The role requires knowledge of marine products, strong communication, and the ability to maintain detailed service records while ensuring high customer satisfaction in a busy marina environment.

Qualifications

• High school diploma or equivalent; maritime certifications are a plus.
• Experience in marina, marine service, or related customer service is desirable.
• Strong knowledge of marine engines, boat maintenance, and repairs.

Responsibilities

• Greet customers and assess service needs for boats and equipment.
• Provide accurate estimates and explain service options to customers.
• Schedule and coordinate service appointments with technicians.
• Maintain detailed records of customer interactions and service orders.
• Communicate service status to customers and manage expectations.

Skills

Customer service

Communication

Multitasking

Marina knowledge

Driver's license

Education

High school diploma

Tools

Service management software

Job description

Green Turtle Bay Resort & Marina in Grand Rivers, KY seeks a Marina Service Advisor to be the primary contact for customers seeking boat and marine equipment service. You will coordinate service operations, communicate options, and ensure smooth scheduling with technicians.

The role requires knowledge of marine products, strong communication, and the ability to maintain detailed service records while ensuring high customer satisfaction in a busy marina environment.