Marine Service Concierge — Boats & Repairs

Brookfield Bay Marina; Brookfield (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Responsibilities include assessing service needs, presenting accurate estimates, scheduling appointments, maintaining service records, and promoting additional marina services. A strong grasp of marine engines and customer service is essential.

Qualifications

• High school diploma or equivalent; marine tech certifications preferred.
• Experience in a marina or marine service and customer service desirable.
• Strong knowledge of marine engines, boat maintenance, and repair processes.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage time in a fast-paced environment.
• Proficient with computer systems and service management software.
• Valid driver's license and reliable transportation.

Responsibilities

• Greet customers and assess service needs related to boats and marine equipment.
• Provide accurate estimates and explain service options.
• Schedule and coordinate service appointments with technicians.
• Maintain detailed records of customer interactions and orders.
• Communicate status, delays, and completion to customers.
• Assist in ordering parts and supplies for service jobs.
• Ensure customer satisfaction by addressing concerns promptly.
• Stay informed about new marine products and service techniques.
• Collaborate with sales and service teams to promote additional services.

Skills

Customer service

Communication

Marina knowledge

Time management

Multitasking

Computer skills

Service software

Driver's license

Education

High school diploma

Marine tech certs

Tools

Service management software

Job description

Responsibilities include assessing service needs, presenting accurate estimates, scheduling appointments, maintaining service records, and promoting additional marina services. A strong grasp of marine engines and customer service is essential.