Marine Product Support Specialist | Tech Help & Service

Garmin; Salem (OR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin is seeking a full-time Product Support Specialist - Marine at its U.S. location in Salem, OR. You will provide basic technical customer support for Garmin consumer products via phone, email, chat, and web posts, escalating issues when needed and following up to ensure resolution.

Responsibilities include documenting work, maintaining product knowledge, and collaborating with team members to meet goals. A strong service mindset and reliable attendance are essential.

Qualifications

• Customer service experience required.
• Strong communication skills.
• Technical aptitude and problem solving ability.
• Professional and team-oriented attitude.
• Reliable attendance and time management.

Responsibilities

• Provide basic technical customer support via phone, email, chat.
• Escalate issues for resolution and follow up.
• Document interactions thoroughly in systems.
• Maintain knowledge of Garmin products and policies.
• Support teammates and contribute to a positive team environment.

Skills

Customer service

Verbal and written comms

Problem solving

Team oriented

Time management

Technical aptitude

Attention to detail

Education

High School Diploma or GED

Job description

Garmin is seeking a full-time Product Support Specialist - Marine at its U.S. location in Salem, OR. You will provide basic technical customer support for Garmin consumer products via phone, email, chat, and web posts, escalating issues when needed and following up to ensure resolution.

Responsibilities include documenting work, maintaining product knowledge, and collaborating with team members to meet goals. A strong service mindset and reliable attendance are essential.