Marine Operations Manager

Island Time Watersports Caribbean Llc; Charlotte Amalie (United States Virgin Islands); On-site; USD 38,000 - 56,000; Full time

Job summary

Island Time Watersports Caribbean Llc in the US Virgin Islands is seeking a Watersports Operations Supervisor to organize and supervise daily beach operations, oversee equipment setup and breakdown, and train staff for an outstanding guest experience.

You will supervise safety briefs, assign tasks, monitor equipment maintenance, and support sailing and dinghy training programs. The role requires strong leadership and a hands-on approach in a coastal environment.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service.
• Previous supervisor experience preferred.

Responsibilities

• Organize and supervise daily beach operations.
• Manage daily setup and breakdown of beach equipment.
• Provide training to staff and guests on watersports equipment.
• Supervise and enforce standards, policies and procedures.
• Assign and delegate daily tasks to watersports team.
• Provide safety briefs to guests in the water.
• Identify and report maintenance needs of watersports equipment.
• Light maintenance of equipment and advise on replacements.
• Assist with Hobie Cat and Sailing lessons and training.
• Assist with completion of dinghy training and record evolutions.
• Promote weekly/monthly staff training in all aspects of the watersports center, sales, watersports and safety.
• Recruiting, hiring, onboarding and performance management.
• Other projects and/or duties as assigned.

Skills

Customer service

Supervisor experience

Interpersonal skills

Multi-tasking

Safety awareness

Staff training

Written and verbal communication

Regulatory reading/compliance

Education

High School Diploma

Job description

Duties (NOT ALL INCLUSIVE):Organize and supervise daily beach operations.Managing daily set up and breakdown of the beach equipment.Providing continuous training to staff and guests on use of watersports equipment.Supervise, create, monitor, and enforce all standards, policies and procedures.Ensure staff is delivering quality guest experience.Assigning and delegating daily tasks to watersports team.Providing safety briefs to guest going in the water.Identifies and reports maintenance needs of watersports equipment.Light maintenance of equipment and make recommendations for equipment replacement.Provide a positive environment and motivate staff to achieve sales, superior guest service and promote RED.Assist with Hobie Cat and Sailing lessons and training.Assist with completion of dinghy training and record keeping of evolutions.Promote weekly/monthly staff training in all aspects of the watersports center, sales, watersports and safety.Adjust schedules for call outs and emergency time-off.Create and manage beach butler service and cabana rental program.Financial management of department P&LPlanning and execution of special events/promotionsAssist with dock management.Community engagement effortsRecruiting, hiring, onboarding and performance management.Other projects and/or duties as assigned.Minimum Qualifications:High School Diploma or its' equivalent from an accredited institution (Preferred)Previous experience in customer service and/or equivalent work experience PLUSSupervisor experience preferredKnowledge, Skills, and Abilities:Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone.Must be able to work various work settings such as exposure to sunlight and outside temperature.Must be able to lift 50lbs.Ability to establish and maintain effective working relationships with all persons contacted during the work.Ability to read, interpret, and apply regulations and safe practices.Ability to operate assigned equipment, read and interpret documents.Ability to multi-task.Ability to speak and write clearly and concisely.Must be able to operate with little or no supervision.Must be willing to work holidays, nights, and weekends.Must have strong interpersonal skills and positive attitude.