Customer Service Rep

Atlas Advanced Group; Milwaukee (WI); On-site; USD 35,000 - 46,000; Full time

Job summary

Atlas Advanced Group in Milwaukee, Wisconsin is seeking a full-time Customer Service Representative to provide exceptional support to our clients. You will handle customer inquiries and complaints, process orders and payments, and ensure customer satisfaction by resolving issues promptly and professionally.

This role emphasizes strong Excel and PowerPoint skills to support data analysis and reporting, and works within a collaborative office environment.

Qualifications

• High school diploma or equivalent.
• At least one year of experience in customer service or a related field.
• Strong communication skills, problem-solving abilities, and a customer-centric approach are essential.

Responsibilities

• Handle customer inquiries and complaints.
• Process orders and payments.
• Resolve issues promptly and professionally to ensure customer satisfaction.

Skills

Excel

PowerPoint

Education

High school diploma or equivalent

Job description

Atlas Advanced Group, a well-established company of advanced engineering solutions based in Milwaukee, Wisconsin, seeks a full-time Customer Service Representative to provide exceptional support to our clients.

As a Customer Service Rep, you will handle customer inquiries and complaints, process orders and payments, and ensure customer satisfaction by resolving issues promptly and professionally.

You will work in our Milwaukee office, collaborating with a dedicated team of professionals to deliver top-notch customer service.

This position offers a competitive compensation package ranging from $35,000 to $45,828 per year, providing a solid financial foundation for employees. The role involves a variety of tasks, including data analysis, report generation, and client communication, requiring a strong background in Excel and PowerPoint for effective performance. Employees will work in a collaborative office environment, utilizing modern software and tools to meet project deadlines and contribute to the team's success. While benefits are not specified, the position offers opportunities for professional growth and development within the organization.

To excel in this role, you should have a high school diploma or equivalent, and at least one year of experience in customer service or a related field. Strong communication skills, problem-solving abilities, and a customer-centric approach are essential.

Interested candidates should submit their applications by [valid_through date], ensuring all required documents are included. This may include a resume, cover letter, and any relevant certifications or degrees. Candidates should also be prepared to complete a brief online assessment or attend an initial interview. The assessment may cover tasks such as data entry, customer service, or administrative support, depending on the specific role. Candidates should have access to a computer and a stable internet connection to complete the assessment. The initial interview will be conducted via video call and may include questions about the candidate's work experience, skills, and availability. Candidates should dress professionally and have a quiet, well-lit workspace to ensure a clear and effective interview. The company values a diverse workforce and encourages applications from all qualified candidates, regardless of background or experience level.

Handling customer inquiries and complaints, processing orders and payments, resolving issues promptly and professionallyHigh school diploma or equivalent, at least one year of experience in customer service or a related field