Customer Experience Specialist – Inbound Support & Orders

Peripheral Energy, Inc.™; Milwaukee (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading energy solutions provider is seeking a Customer Service Representative to join their growing team in Milwaukee. This role involves managing customer inquiries, processing orders, and resolving complaints to ensure excellent service. Candidates with a high school diploma and customer service experience are preferred, although training is available for the right individual. This position offers the opportunity to engage with customers through various communication channels, including calls and chats.

Qualifications

• High school diploma or equivalent.
• Experience with corporate phone systems or switchboard preferred.

Responsibilities

• Listen, document, and help resolve conflicts with customers.
• Answer questions or handle complaints from customers.
• Field phone calls, emails, and chat requests.
• Provide information to customers about order status and product queries.
• Process customer orders/changes/returns.
• Work closely with the credit department to resolve disputed credit items.

Skills

Customer service background

Sales experience

Education

High school diploma or equivalent

Tools

Corporate phone systems

Job description

A leading energy solutions provider is seeking a Customer Service Representative to join their growing team in Milwaukee. This role involves managing customer inquiries, processing orders, and resolving complaints to ensure excellent service. Candidates with a high school diploma and customer service experience are preferred, although training is available for the right individual. This position offers the opportunity to engage with customers through various communication channels, including calls and chats.