Customer Service Representative

Juniper Atlantic LLC; Milwaukee (WI); On-site; USD 40,000 - 53,000; Full time

Job summary

Juniper Atlantic LLC, a marine services company in Milwaukee, WI, is hiring a full-time Customer Service Representative. You will handle client inquiries, assist with orders, and maintain records to ensure smooth service.

Ideal candidates have a high school diploma, customer-service experience, and strong communication skills. Proficiency with MS Office (Outlook and Excel) is a plus, as is the ability to work both independently and as part of a team in a busy office.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office Suite (Outlook and Excel).
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming calls and emails from clients, providing prompt and accurate information.
• Assist clients with inquiries related to our marine services and solutions.
• Document and track customer interactions and issues.
• Maintain accurate records of customer information and service history.
• Provide exceptional customer service, ensuring client satisfaction and loyalty.
• Collaborate with the sales and technical teams to resolve client issues.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

Juniper Atlantic LLC, a company specializing in marine services and solutions, is seeking a Customer Service Representative in Milwaukee, WI. This full-time role offers a salary range of $40,000 to $52,831 per year and is open until November 23, 2026.

As a Customer Service Representative, you will handle client inquiries, resolve issues, and ensure customer satisfaction. You will also assist with order processing and maintain accurate records of customer interactions.

You will work in a team environment at our office in Milwaukee, WI. This role requires excellent communication skills and a customer-centric approach to service.

The annual salary range for this position is between $40,000 and $52,831, providing a competitive base pay that can be a significant part of an employee's overall compensation package. In addition to the base salary, employees are offered a comprehensive benefits package that includes health insurance, which covers a substantial portion of medical expenses, ensuring that employees and their families have access to necessary healthcare services. The benefits also include paid time off, allowing employees to take vacation days, sick days, and other types of leave without worrying about losing pay. Furthermore, retirement plans are available, offering employees the opportunity to save for their future through employer-matched contributions, which can significantly boost their retirement savings over time. These benefits contribute to a well-rounded compensation package that aims to support employees both financially and personally.

You should have previous experience in customer service, strong communication skills, and a passion for the maritime industry. Proficiency in English is required, and basic computer skills are a plus.

What You Will Do:

• Answer incoming calls and emails from clients, providing prompt and accurate information.
• Assist clients with inquiries related to our marine services and solutions.
• Document and track customer interactions and issues.
• Maintain accurate records of customer information and service history.
• Provide exceptional customer service, ensuring client satisfaction and loyalty.
• Collaborate with the sales and technical teams to resolve client issues.

What You Bring:

• High school diploma or equivalent.
• Previous experience in customer service, preferably in a marine or related industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
• Ability to work independently and as part of a team.