Customer Experience Specialist

OneWater Marine Inc.; Salem (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

OneWater Marine Inc. in Salem, SC is seeking a Customer Care Representative to deliver outstanding service to our clients. You will handle a high volume of calls and emails, aim to resolve issues promptly, and maintain accurate records of interactions.

The role emphasizes clear communication, empathy, and teamwork. Prior call-center or CRM experience is beneficial, and proficiency with Microsoft Office helps you stay organized and responsive to customer needs.

Qualifications

• High school diploma or equivalent.
• 1+ years in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office and other relevant software.

Responsibilities

• Answering a high volume of calls and emails from customers.
• Resolving customer issues in a timely and efficient manner.
• Providing exceptional customer service to ensure customer satisfaction.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to resolve complex customer issues.

Skills

Communication

Multitasking

Customer service

Interpersonal skills

Call center experience

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

OneWater Marine Inc. in Salem, SC is seeking a Customer Care Representative to deliver outstanding service to our clients. You will handle a high volume of calls and emails, aim to resolve issues promptly, and maintain accurate records of interactions.

The role emphasizes clear communication, empathy, and teamwork. Prior call-center or CRM experience is beneficial, and proficiency with Microsoft Office helps you stay organized and responsive to customer needs.