Marine Claims Ops & Modernization Specialist

Starr; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

First class training

Development opportunities

Job summary

Starr, a global leader in commercial insurance, is seeking a Claims Support professional in Chicago to support Marine Claims modernization. You will handle First Notice of Loss, monitor escalated claims, research policy details, and coordinate with Third Party Administrators while ensuring accurate documentation and timely communication.

The role emphasizes quality reviews, peer training, and adding value through testing and production reporting.

Qualifications

• 2+ years’ work experience in Commercial Insurance Industry Claims Support role.
• Basic knowledge of the insurance industry, including processing Marine Claims.
• Proven track record of strong organizational skills, problem solving, and communication.

Responsibilities

• Receive and assess First Notice of Loss for Marine Claims.
• Monitor and process escalated Marine Claims within Five Sigma.
• Research policy and client information in Claims Underwriting systems.
• Research, validate and forward claims mails to Third Parties Administrators.
• Issue claim acknowledgement letters and other claims correspondences as needed.
• Conduct User Acceptance Testing for enhancements and continued product development as needed.
• Create loss runs and production analysis reports.
• Communicate with claim managers, underwriters and brokers as needed, for proper processing of claims.
• Provide administrative support to the Claims Processing Department for all other profit centers, including Marine.
• Conduct peer training.
• Quality review of completed work within Five Sigma and Claims Enterprise.

Education

High School Diploma or GED

Associate's degree or related work experience

Tools

Five Sigma

Claims Underwriting systems

Claims Enterprise

Job description

Starr, a global leader in commercial insurance, is seeking a Claims Support professional in Chicago to support Marine Claims modernization. You will handle First Notice of Loss, monitor escalated claims, research policy details, and coordinate with Third Party Administrators while ensuring accurate documentation and timely communication.

The role emphasizes quality reviews, peer training, and adding value through testing and production reporting.