Claims Operations Support Specialist

Starr; Chicago (IL); On-site; USD 42,000 - 55,000; Full time

Job summary

Starr is seeking a Claims Intake (Claims Operations Support Specialist) to join our team. This in-office role supports the Claims Modernization initiative and handles first notice of loss, claims data entry, and production reporting from our Chicago or Buckhead offices.

Ideal candidates will have an Associate degree or equivalent experience with 1–2 years in a commercial insurance claims support environment, excellent communication, and strong customer service skills.

Qualifications

• Proficient communication skills (oral and written).
• Ability to multitask in a fast-paced environment.
• Basic knowledge of the insurance industry or technical specialty.

Responsibilities

• Receives and assess First Notice of Loss for setup in claims system or distribution to third parties.
• Assist with processing Five Sigma escalations.
• Research policy and client information in Claims/Underwriting systems.
• Creates claims in Claims Systems for various lines of business.
• Issue acknowledgement letters and other claims correspondence.
• Respond to inquiries from internal and external parties.
• Create loss runs from internal systems.
• Creating production/analysis reports.
• Conduct User Acceptance Testing for enhancements and product development as needed.
• Communicate with claim managers, brokers, underwriters as needed for proper processing of claims.
• Peer Training and conducting Quality Checks (Five Sigma vs. Claims Enterprise)
• Other duties as required.

Skills

Verbal and written communication

Multitasking

Customer service

Insurance terminology

Claims support

Education

Associate degree or equivalent experience

Tools

MS Office Suite

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Starr is looking for individuals who bring "passion" and "drive" to work with them every day. There's no shortage of opportunities as we continue to grow. Take charge of your career today and join our amazing team.

Claim Intake (Claims Operations Support Specialist):

This position can be filled in: Buckhead Atlanta or Chicago

Position is in-office.

Description

This position is responsible for supporting Claims Modernization initiative and claims processing for all profit centers.

Essential Job Functions:

• Receives and assess First Notice of Loss for set up in claims system or distribution to third parties.
• Assist with processing Five Sigma escalations.
• Research policy and client information in Claims/Underwriting systems.
• Creates claims in Claims Systems for various lines of business.
• Issue acknowledgement letters and other claims correspondence.
• Respond to inquiries from internal and external parties.
• Create loss runs from internal systems.
• Creating production/analysis reports.
• Conduct User Acceptance Testing for enhancements and product development as needed.
• Communicate with claim managers, brokers, underwriters as needed for proper processing of claims.
• Peer Training and conducting Quality Checks (Five Sigma vs. Claims Enterprise)
• Other duties as required.

Position Requirements:

• Education: Associate degree or equivalent experience including 1-2 years in commercial insurance industry Claims Support role.

Knowledge/Skills/Abilities:

• Proficient communication skills (oral and written)
• MS Office Suite
• Ability to multitask in a fast-paced environment
• Previous Claim Support Role a plus
• Excellent customer service skills
• Basic knowledge of the insurance industry or technical specialty
• Basic knowledge of processing insurance mail
• Ability to produce high work volume with precise accuracy

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.