Claims Operation Support Specialist - Marine

Starr Insurance; Atlanta (GA); On-site; USD 38,000 - 60,000; Full time

Job summary

Starr Insurance in Atlanta, GA seeks a Claims Support professional to aid the Marine Claims modernization initiative. You will evaluate First Notice of Loss, monitor escalations, and collaborate with underwriters and brokers to ensure accurate processing.

This role emphasizes attention to detail, strong communication, and the ability to produce loss runs and reports while supporting training within the Claims Processing Department.

Qualifications

• Must have strong organizational skills and problem-solving abilities.
• Excellent written and verbal communication skills.
• Proficient data entry and ability to handle high-volume work with accuracy.

Responsibilities

• Receive and assess First Notice of Loss for Marine Claims.
• Monitor and process escalated Marine Claims within Five Sigma.
• Research policy and client information in Claims Underwriting systems.
• Forward claims mails to Third Party Administrators as needed.
• Issue claim acknowledgement letters and other correspondence.
• Conduct User Acceptance Testing for enhancements.
• Create loss runs and production analysis reports.
• Communicate with claim managers, underwriters and brokers to ensure proper processing.

Skills

Organizational skills

Problem solving

Communication skills

Data entry

Microsoft Office

Education

High School Diploma or GED

Associate’s degree or related work experience

Tools

MS Excel

Claims Underwriting systems

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you’ll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Summary:

This position is responsible for supporting the Claims Modernization Initiative for Marine Claims.

Duties & Responsibilities:

• Receive and assess First Notice of Loss for Marine Claims.
• Monitor and process escalated Marine Claims within Five Sigma.
• Research policy and client information in Claims Underwriting systems.
• Research, validate and forward claims mails to Third Parties Administrators.
• Issue claim acknowledgement letters and other claims correspondences as needed.
• Conduct User Acceptance Testing for enhancements and continued product development as needed.
• Create loss runs and production analysis reports.
• Communicate with claim managers, underwriters and brokers as needed, for proper processing of claims.
• Provide administrative support to the Claims Processing Department as needed for all other profit centers, including Marine.
• Conducting peer training.
• Quality review of completed work within Five Sigma and Claims Enterprise.

Qualifications

• High School Diploma or GED required, Associate’s degree or related work experience.
• 2+ years’ work experience in Commercial Insurance Industry Claims Support role.
• Basic knowledge of the insurance industry, including processing Marine Claims.
• Proven track record of strong organizational skills, problem solving, communication skills, both written and verbal.
• Proficient data entry skills.
• Ability to produce high work volume with precise accuracy.
• Strong computer skills including the use of Microsoft Products.

Starr is an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.