Claims Operation Support Specialist - Marine

Starr; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

First class training

Development opportunities

Job summary

Starr, a global leader in commercial insurance, is seeking a Claims Support professional in Chicago to support Marine Claims modernization. You will handle First Notice of Loss, monitor escalated claims, research policy details, and coordinate with Third Party Administrators while ensuring accurate documentation and timely communication.

The role emphasizes quality reviews, peer training, and adding value through testing and production reporting.

Qualifications

• 2+ years’ work experience in Commercial Insurance Industry Claims Support role.
• Basic knowledge of the insurance industry, including processing Marine Claims.
• Proven track record of strong organizational skills, problem solving, and communication.

Responsibilities

• Receive and assess First Notice of Loss for Marine Claims.
• Monitor and process escalated Marine Claims within Five Sigma.
• Research policy and client information in Claims Underwriting systems.
• Research, validate and forward claims mails to Third Parties Administrators.
• Issue claim acknowledgement letters and other claims correspondences as needed.
• Conduct User Acceptance Testing for enhancements and continued product development as needed.
• Create loss runs and production analysis reports.
• Communicate with claim managers, underwriters and brokers as needed, for proper processing of claims.
• Provide administrative support to the Claims Processing Department for all other profit centers, including Marine.
• Conduct peer training.
• Quality review of completed work within Five Sigma and Claims Enterprise.

Education

High School Diploma or GED

Associate's degree or related work experience

Tools

Five Sigma

Claims Underwriting systems

Claims Enterprise

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Summary:

This position is responsible for supporting the Claims Modernization Initiative for Marine Claims.

Duties & Responsibilities:

• Receive and assess First Notice of Loss for Marine Claims.
• Monitor and process escalated Marine Claims within Five Sigma.
• Research policy and client information in Claims Underwriting systems.
• Research, validate and forward claims mails to Third Parties Administrators.
• Issue claim acknowledgement letters and other claims correspondences as needed.
• Conduct User Acceptance Testing for enhancements and continued product development as needed.
• Create loss runs and production analysis reports.
• Communicate with claim managers, underwriters and brokers as needed, for proper processing of claims.
• Provide administrative support to the Claims Processing Department as needed for all other profit centers, including Marine.
• Conducting peer training.
• Quality review of completed work within Five Sigma and Claims Enterprise.

Qualifications

• High School Diploma or GED required, Associate's degree or related work experience.
• 2+ years’ work experience in Commercial Insurance Industry Claims Support role.
• Basic knowledge of the insurance industry, including processing Marine Claims.
• Proven track record of strong organizational skills, problem solving, communication skills, both written and verbal.
• Proficient data entry skills.
• Ability to produce high work volume with precise accuracy.
• Strong computer skills including the use of Microsoft Products.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.