Marina Operations Director - Luxury Hospitality Leader

White Elephant Resorts; Nantucket (MA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Bonus potential

Healthcare benefits

Paid vacation

401(K) plan

Life insurance

Long-term care

Facility/hotel discounts

Job summary

White Elephant Resorts is seeking a Managing Director/Dockmaster of Marina Operations on Nantucket. This hands-on role leads daily and long-term marina operations, ensuring guest satisfaction while managing finances, safety, and regulatory compliance across docks and facilities.

The ideal candidate combines marina leadership with luxury hospitality experience, guiding a service-driven team and coordinating with multiple departments to deliver exceptional waterfront experiences on Nantucket.

Qualifications

• Minimum five years of marina management experience.
• Hospitality management experience required.
• Ability to lead and develop teams.
• Strong operational and financial management skills.
• Excellent guest-service and problem-solving abilities.
• Strong written and verbal communication skills.
• Comfort using property-management, computer, and POS systems.

Responsibilities

• Lead day-to-day marina operations while upholding service, safety, and hospitality standards.
• Recruit, train, coach, and manage marina employees to build a service-focused team.
• Ensure exceptional guest experiences and address concerns and requests.
• Manage revenues, expenses, budgets, and profitability.
• Develop annual and long-term operating, sales, marketing, and capital plans.
• Maintain marina, docks, facilities, equipment, vessels, and vehicles.
• Develop and manage a five-year capital plan for marina assets.
• Ensure compliance with safety and environmental regulations.
• Coordinate with US Coast Guard, Harbor Master, and other partners.
• Maintain knowledge of marina services, slip inventory, rates, and promotions.
• Collaborate with Front Desk, Concierge, Dock Attendants, and other teams.

Skills

Marina management

Hospitality management

Team leadership

Operational finance

Guest service

Communication

Regulatory compliance

Job description

White Elephant Resorts is seeking a Managing Director/Dockmaster of Marina Operations on Nantucket. This hands-on role leads daily and long-term marina operations, ensuring guest satisfaction while managing finances, safety, and regulatory compliance across docks and facilities.

The ideal candidate combines marina leadership with luxury hospitality experience, guiding a service-driven team and coordinating with multiple departments to deliver exceptional waterfront experiences on Nantucket.