Marina Operations Leader — Guest Experience & Growth

Nantucket Boat Basin; Mikas Pond (MA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive salary & bonus

Health, Vision and Dental

Paid vacation

Vested 401(K) plan

Life insurance

Long term care

Health club reimbursement

Dining, retail and hotel discounts

Job summary

White Elephant Resorts in Nantucket, MA seeks an experienced Managing Director/Dockmaster of Marina Operations to lead daily and long-term marina operations at Nantucket Boat Basin.

The role combines hands-on leadership on the docks with strategic oversight of guest experience, safety, staffing, financial results, maintenance, and capital planning. Five years of marina management and hospitality leadership are required.

Qualifications

• Minimum of five years in marina management and hospitality leadership.
• Proven ability to lead and develop teams.
• Strong operational and financial management skills.
• Excellent guest-service and problem-solving abilities.
• Strong written and verbal communication skills.

Responsibilities

• Lead day-to-day marina operations ensuring safety and hospitality standards.
• Recruit, train, coach, and manage marina staff.
• Ensure exceptional guest experiences and respond to requests or complaints.
• Manage revenues, expenses, budgets, and profitability.
• Develop annual and long-term operating, sales, and capital plans.
• Maintain marina facilities, equipment, and vessels in top condition.
• Oversee a five-year capital plan for marina property and assets.
• Ensure compliance with safety and environmental regulations.
• Coordinate with regulatory partners and across departments.

Skills

Marina management

Hospitality management

Team leadership

Financial management

Guest service

Regulatory compliance

Job description

White Elephant Resorts in Nantucket, MA seeks an experienced Managing Director/Dockmaster of Marina Operations to lead daily and long-term marina operations at Nantucket Boat Basin.

The role combines hands-on leadership on the docks with strategic oversight of guest experience, safety, staffing, financial results, maintenance, and capital planning. Five years of marina management and hospitality leadership are required.