Managing Director/Dockmaster of Marina Operations

White Elephant Resorts; Nantucket (MA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Bonus potential

Healthcare benefits

Paid vacation

401(K) plan

Life insurance

Long-term care

Facility/hotel discounts

Job summary

White Elephant Resorts is seeking a Managing Director/Dockmaster of Marina Operations on Nantucket. This hands-on role leads daily and long-term marina operations, ensuring guest satisfaction while managing finances, safety, and regulatory compliance across docks and facilities.

The ideal candidate combines marina leadership with luxury hospitality experience, guiding a service-driven team and coordinating with multiple departments to deliver exceptional waterfront experiences on Nantucket.

Qualifications

• Minimum five years of marina management experience.
• Hospitality management experience required.
• Ability to lead and develop teams.
• Strong operational and financial management skills.
• Excellent guest-service and problem-solving abilities.
• Strong written and verbal communication skills.
• Comfort using property-management, computer, and POS systems.

Responsibilities

• Lead day-to-day marina operations while upholding service, safety, and hospitality standards.
• Recruit, train, coach, and manage marina employees to build a service-focused team.
• Ensure exceptional guest experiences and address concerns and requests.
• Manage revenues, expenses, budgets, and profitability.
• Develop annual and long-term operating, sales, marketing, and capital plans.
• Maintain marina, docks, facilities, equipment, vessels, and vehicles.
• Develop and manage a five-year capital plan for marina assets.
• Ensure compliance with safety and environmental regulations.
• Coordinate with US Coast Guard, Harbor Master, and other partners.
• Maintain knowledge of marina services, slip inventory, rates, and promotions.
• Collaborate with Front Desk, Concierge, Dock Attendants, and other teams.

Skills

Marina management

Hospitality management

Team leadership

Operational finance

Guest service

Communication

Regulatory compliance

Job description

Managing Director/Dockmaster of Marina Operations

FULL TIME, YEAR ROUND Nantucket, MA, US

White Elephant Resorts is seeking an experienced Managing Director/Dockmaster of Marina Operations to lead the daily and long-term operations of the Nantucket Boat Basin.This hands-on leadership role is responsible for delivering an exceptional guest experience while overseeing marina operations, team performance, financial results, safety and regulatory compliance, maintenance, and capital planning.

The ideal candidate is an experienced marina leader with a strong hospitality background who is comfortable leading from the docks as well as managing the business behind the operation.

Key Responsibilities

• Lead all day-to-day marina operations while maintaining White Elephant Resorts’ standards for service, safety, and hospitality.
• Recruit, train, coach, and manage marina employees while building a professional, service-focused team.
• Ensure an exceptional experience for marina guests and respond effectively to special requests, concerns, and complaints.
• Manage marina revenues, expenses, operating controls, budgets, and profitability.
• Develop annual and long-term operating, sales, marketing, and capital plans.
• Maintain the marina, docks, facilities, equipment, vessels, and vehicles in first-class condition.
• Develop and manage a five-year capital plan for marina property and assets.
• Ensure compliance with applicable federal, state, and local safety and environmental regulations.
• Maintain relationships and coordinate requirements with the U.S. Coast Guard, Nantucket Harbor Master, Town Health Inspector, Fire Chief, Conservation Commission, OSHA, Homeland Security, and other regulatory partners.
• Maintain current knowledge of marina services, slip inventory, rates, availability, arrivals, departures, promotions, and scheduled groups.
• Work closely with Front Desk, Concierge, Dock Attendants, Fuel Dock Attendants, Pump Out Attendants, Engineering, Security, and other White Elephant Resorts teams.

Qualifications

• Minimum of five years of marina management experience required.
• Hospitality management experience required.
• Proven ability to lead and develop teams.
• Strong operational and financial management skills.
• Excellent guest-service and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to remain calm and make sound decisions in a fast-paced marina environment.
• Strong written and verbal communication skills.
• Comfort using property-management, computer, and point-of-sale systems.
• Ability to work independently while collaborating effectively across departments.
• Strong understanding of marina safety, environmental, and regulatory requirements.

This is an active, hands-on position that requires working throughout the marina, including docks, piers, offices, and public areas. The role involves indoor and outdoor work in changing weather conditions and requires the ability to perform the physical functions associated with marina operations, including transporting items weighing approximately 40 pounds.

This is an excellent opportunity for an accomplished marina professional to lead a high-profile Nantucket waterfront operation while combining marina management, luxury hospitality, team leadership, and business performance.

Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of elite properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin, Nantucket Boat Basin and White Elephant Aspen.

White Elephant Resorts is a premier employer with spectacular benefits and compensation, including

• competitive salary and bonus package
• health, vision and dental
• paid vacation
• vested 401(K) plan
• life insurance
• long term care
• health club reimbursement
• dining, retail and hotel discounts
• and much more

WHITE ELEPHANT RESORTS IS AN EQUAL OPPORTUNITY EMPLOYER