Lux Marina Manager — White-Glove Ops & Leasing Lead

Building and Land Technology; Stamford (CT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary with bonus

Medical Insurance

Dental Insurance

Vision Plan

401k Plan

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Tuition Reimbursement

Housing Discount at BLT Properties

Job summary

Building and Land Technology is seeking a polished Marina Manager in Stamford, CT to oversee Harbor Point Marinas' daily operations and guest experiences. You will drive service excellence, oversee occupancy and leasing, and ensure safety and impeccable facility standards.

Lead a team of marina staff, coordinate maintenance and vendor relationships, foster a luxury, white-glove environment for tenants, residents, and visitors, and balance budget with performance metrics.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• 5+ years in marina operations, hospitality management, property operations, or a related field.
• Strong understanding of marina operations and boating safety procedures.
• Exceptional hospitality and customer service skills with a luxury service mindset.
• Proven leadership and team management abilities.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities while maintaining a high level of professionalism and attention to detail.
• Proficiency in Microsoft Office and marina management systems preferred.
• Flexible schedule with availability to work weekends, evenings, and holidays as needed.

Responsibilities

• Lead the daily operations of Harbor Point Marinas, ensuring exceptional service standards and smooth operational execution.
• Deliver a luxury-level white glove experience to marina customers, guests, residents, and visitors.
• Oversee marina occupancy, slip assignments, seasonal leasing, and customer onboarding processes.
• Ensure safe and efficient docking operations and adherence to marina safety protocols.
• Supervise marina operations staff and maintain high standards of professionalism, responsiveness, and customer service.
• Maintain marina facilities, docks, and common areas to ensure a clean, organized, and first-class environment.
• Coordinate maintenance projects, vendor relationships, and operational improvements.
• Address customer requests, concerns, and operational issues promptly and professionally.
• Monitor marina operations to ensure compliance with safety regulations, environmental standards, and company policies.
• Assist in planning and coordinating marina events, activations, and community engagement initiatives.
• Collaborate with BLT property management, security, maintenance, and leadership teams to support overall operational goals.
• Track operational performance, occupancy levels, and marina reporting metrics.
• Support budgeting, inventory oversight, and expense management related to marina operations.

Skills

Marina operations

Leadership

Hospitality

Education

Bachelor’s degree

Tools

Marina management systems

Job description

Building and Land Technology is seeking a polished Marina Manager in Stamford, CT to oversee Harbor Point Marinas' daily operations and guest experiences. You will drive service excellence, oversee occupancy and leasing, and ensure safety and impeccable facility standards.

Lead a team of marina staff, coordinate maintenance and vendor relationships, foster a luxury, white-glove environment for tenants, residents, and visitors, and balance budget with performance metrics.