Marina Administrator

The Boat House; Johnsburg (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

The Boat House in Johnsburg, IL is seeking a dependable Marina Coordinator to support day-to-day marina and retail operations and deliver an exceptional customer experience. You will work with the Marina Manager, seasonal staff, and multiple departments to keep operations efficient and safe.

The ideal candidate is organized, proactive, and comfortable balancing customer service with administrative duties, including onboarding new cashiers and fuel attendants and coordinating staff schedules.

Qualifications

• Strong organizational skills with ability to juggle multiple tasks
• Experience scheduling staff in a customer-focused environment
• Excellent verbal and written communication with customers and teammates
• Leadership ability with a collaborative, team-first approach
• Comfort handling payments and basic financial transactions
• Experience in marina, retail, hospitality, or customer service is a plus

Responsibilities

• Provide friendly, professional customer service across marina and retail areas
• Support the Marina Manager with daily marina and retail operations
• Assist onboarding and training seasonal cashiers and fuel attendants
• Help create and maintain employee schedules for adequate staffing
• Monitor attendance and communicate staffing concerns to management
• Perform regular inventory counts for store, shop, fuel, and marina stock
• Train team members on inventory procedures and SOPs
• Assist with marina storage contracts, reservations, and related processes
• Support Boat Club operations and coordinate with other departments as needed
• Ensure compliance with SOPs to promote safe, consistent operations
• Process customer payments accurately and manage expenses responsibly
• Collaborate with departments to deliver top-tier service to customers
• Identify opportunities to reduce waste, improve processes, and increase revenue

Skills

Organization

Scheduling

Communication

Leadership

Teamwork

Customer Service

Tools

POS system

Inventory software

MS Excel

Job description

Marina Coordinator

The Boat House

Do you enjoy working with people, staying organized, and helping a busy waterfront operation run smoothly?

The Boat House is looking for a dependable and customer-focused Marina Coordinator to join our team. This position plays an important role in supporting day-to-day marina and retail operations while helping us provide an efficient, safe, and exceptional experience for our customers.

The ideal candidate is organized, proactive, and comfortable balancing customer service with administrative and operational responsibilities. You will work closely with the Marina Manager, seasonal employees, Boat Club, Service, and other departments to keep operations running smoothly.

What You'll Do

• Provide friendly, professional, and responsive customer service throughout the marina and retail areas.
• Support the Marina Manager with daily marina and retail operations.
• Assist with onboarding and training seasonal cashiers and fuel attendants.
• Help create and maintain employee schedules to ensure appropriate staffing and excellent customer coverage.
• Monitor attendance and communicate staffing concerns to management.
• Perform and oversee accurate inventory counts for the convenience store, board shop, fuel, and other marina-related inventory.
• Train team members on proper inventory procedures and expectations.
• Assist with marina storage contracts, reservations, and related processes.
• Support Boat Club operations when needed and coordinate with other departments to address operational or service needs.
• Follow and help maintain Standard Operating Procedures (SOPs) to promote safe, consistent, and efficient operations.
• Process customer payments accurately and demonstrate fiscal responsibility when handling company expenses and resources.
• Work closely with other departments to provide the highest level of service to both internal and external customers.
• Identify opportunities to reduce waste, improve processes, increase revenue, and enhance the overall customer experience.

What We're Looking For

• Strong organization and planning skills with the ability to prioritize multiple responsibilities.
• Scheduling experience and an understanding of staffing needs in a customer-focused environment.
• Excellent communication skills when working with customers, employees, managers, and other departments.
• Leadership skills and the ability to lead by example while creating a positive team environment.
• A team-first attitude and willingness to jump in where needed.
• Financial responsibility and comfort handling payments, expenses, and transaction processes.
• Previous marina, boating, retail, hospitality, administrative, or customer service experience is a plus.

Our Core Values

At The Boat House, how we work is just as important as what we accomplish. We expect every team member to Do the Right Thing, Respect, Customer Focused, Positive Energy, and Team Player.

Join The Boat House Team!

If you enjoy helping customers, supporting a team, staying organized, and working in a fast-paced marina environment, we would love to hear from you.

The Boat House is an EOE and participates in the federal everify program.

The Boat House is a drug-free workplace. This offer is contingent upon your willingness to adhere to a safe and drug-free workplace.