Marina Manager

MarineMax Services Inc; Lake Wylie (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

MarineMax Services Inc. in Lake Wylie, SC seeks a Marina Operations Manager to oversee dock facilities, slips, storage and staff, ensuring safe, profitable operations and a superior customer experience.

The role involves leasing, maintenance coordination, scheduling, billing and enforcing marina rules, with a focus on safety and compliance in daily operations.

Qualifications

• Experience managing marina operations and staff.
• Ability to market and lease slips (water and storage).
• Strong customer service mindset and conflict resolution skills.
• Knowledge of safety procedures and regulatory compliance.

Responsibilities

• Oversee dock operations, wet slips, dry storage, maintenance and fuel dock.
• Market, promote and lease annual slips and storage.
• Direct and schedule staff for maintenance, docks, and facilities.
• Ensure safety, compliance and exceptional customer experience.
• Invoice, collect and apply payments and manage revenues.
• Coordinate with contractors for maintenance and weather-related protection.
• Promote events and promotions at the marina.

Skills

Staff leadership

Sales & leasing

Customer service

Operations management

Safety & compliance

Job description

OVERVIEW:

Oversees personnel and daily operations of the dock, including wet slips, dry storage, maintenance and fuel dock.

KEY TASKS:

• Market, promote and lease annual water and dry storage slips.


• Resolve customer issues and build a loyal customer base for the marina.


• Manage and ensure safe and profitable operations of marina.


• Invoice, collect and apply payments.


• Direct and schedule staff to perform maintenance and other building facilities, docks, customer areas and grounds.


• Determine when maintenance issues will require the use of a licensed contractor and is responsible for scheduling and planning work.


• Communicate customer satisfaction standards to all personnel.


• Provide an exceptional customer experience for all visitors to the marina facility.


• Maintain and enforce marina rules to all guests at all times to ensure safety and compliance. Respond to all rule violations.


• Partners with other departments to produce special events and promotions at the marina.


• Oversee and take proactive approach to severe weather to protect docks, vessels, equipment, team members and customers.


• Responsible for reporting boat damage to store and service manager and if applicable contact the customer immediately.


• Ensure compliance with all federal, state and local regulations regarding marina operations.


• Implement safe, effective and efficient work procedures


• Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.


• Other duties as assigned

KEY RESULT AREAS:

• Safe and profitable operation


• Occupancy


• Zero loss or down time due to equipment failure


• Severe weather plan executed


• Top condition facility, docks and customer areas.


• High level of customer service and responsiveness to issues.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.