Manufacturing Systems Support Analyst

firstPRO, Inc; King of Prussia (Montgomery County); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading tech solutions provider is seeking a Level 2 Support Analyst to tackle complex technical challenges and support clients in manufacturing. The role entails resolving escalated support cases, troubleshooting production issues, and collaborating with various teams. Ideal candidates should have over 3 years of relevant experience and a background in enterprise software support. Competitive benefits include medical and vision insurance, as well as a 401(k).

Qualifications

• 3+ years in manufacturing, packaging, or related IT industries.
• Experienced in supporting enterprise software (MES/ERP).
• Familiar with shop floor technology and production scheduling.

Responsibilities

• Own and resolve escalated support cases.
• Troubleshoot issues across production scheduling and integrations.
• Conduct root cause analysis using SQL and logs.

Skills

3+ years of experience in manufacturing or packaging

Support for enterprise software (MES/ERP)

Strong communication skills

Customer-focused mindset

Education

Bachelor’s degree in Information Systems, Engineering or related field

Tools

Salesforce Service Cloud

N-Able

TeamViewer

Job description

A leading tech solutions provider is seeking a Level 2 Support Analyst to tackle complex technical challenges and support clients in manufacturing. The role entails resolving escalated support cases, troubleshooting production issues, and collaborating with various teams. Ideal candidates should have over 3 years of relevant experience and a background in enterprise software support. Competitive benefits include medical and vision insurance, as well as a 401(k).