Manufacturing IT Desktop Support Pro (Tier 2)

Protégé Hunters; Illinois; On-site; USD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced IT Desktop Support Analyst with a strong technical background and a focus on providing support in a manufacturing environment. The ideal candidate will have at least 3 years of experience and strong skills in Microsoft Office applications. This full-time role involves maintaining IT systems, troubleshooting issues, and supporting end-users to enhance operational efficiency.

Qualifications

• 3+ years of experience in a similar position.
• Previous experience with setup/troubleshooting thermal printers is a plus.
• Strong technical background in IT systems.

Responsibilities

• Perform routine maintenance tasks such as software updates.
• Configure and install various computers and servers.
• Support IT security measures and protocols.
• Handle escalated technical issues from Tier 1 support.
• Manage IT requests from the ticketing system.

Skills

Advanced knowledge of desktop/laptop and printer repair

Proficient in Microsoft Office applications

Excellent verbal and written communication skills

Problem-solving skills

Ability to manage multiple tasks

Language skills: Spanish (plus)

Education

Associate's Degree in Computer Science or related field

CompTIA A+ certification

Tools

Office 365

Windows servers

Network configurations

Endpoint backup software

Microsoft Intune

Job description

A recruitment agency is seeking an experienced IT Desktop Support Analyst with a strong technical background and a focus on providing support in a manufacturing environment. The ideal candidate will have at least 3 years of experience and strong skills in Microsoft Office applications. This full-time role involves maintaining IT systems, troubleshooting issues, and supporting end-users to enhance operational efficiency.