Global Manufacturing Software Support Engineer

SNic Solutions; Irving (TX); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Opportunities for continuous learning

Collaborative work environment

Career advancement

Job summary

A leading manufacturing software firm is searching for a Manufacturing Software Support Specialist to join their team in Texas. This role involves providing technical support, user training, and collaborating with customer success teams to enhance client operational efficiency. Ideal candidates will have a relevant degree, 2-5 years of experience in manufacturing software solutions, and strong communication skills. The position offers opportunities for professional growth within a collaborative work environment.

Qualifications

• 2–5 years of experience in supporting manufacturing software solutions.
• Hands-on experience with ERP, PLM, MRP or similar software is a plus.
• Familiarity with manufacturing processes and workflows.

Responsibilities

• Provide first-line technical support for manufacturing software solutions.
• Assist in the implementation and configuration of software solutions.
• Deliver end-user training on manufacturing software applications.
• Gather customer feedback to identify improvement opportunities.

Skills

Problem-solving

Analytical abilities

Communication skills

Interpersonal skills

SQL proficiency

Basic programming knowledge

Education

Bachelor’s degree in Engineering, Computer Science, or Information Systems

Tools

Manufacturing software (Opcenter, MES, APS, QMS)

ERP systems

SQL databases

Job description

A leading manufacturing software firm is searching for a Manufacturing Software Support Specialist to join their team in Texas. This role involves providing technical support, user training, and collaborating with customer success teams to enhance client operational efficiency. Ideal candidates will have a relevant degree, 2-5 years of experience in manufacturing software solutions, and strong communication skills. The position offers opportunities for professional growth within a collaborative work environment.