Technical Support Specialist II: Hardware & QA Engineer

DVSport Inc.; Crafton (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with matching company contribution

Health, dental, and vision coverage

Flexible work schedule

Job summary

A leading sports technology company seeks a Technical Support Specialist to provide Level 2 & 3 technical support and ensure high production and system quality. The role involves troubleshooting complex issues, diagnosing hardware failures, and collaborating with the design team for product improvements. An Associate's degree and 3+ years of experience in system and network support are required. This full-time position is located in Pittsburgh and offers a competitive salary between $55,000 and $75,000 per year.

Qualifications

• 3+ years of system and network support experience required.
• Proficient in Microsoft Windows Server and Client operating systems.
• Functional knowledge of storage technologies such as RAID, NAS, SAN.
• Documented security knowledge and experience.

Responsibilities

• Provide Level 2 & 3 technical support for clients and staff.
• Diagnose and resolve complex system failures and connectivity issues.
• Conduct analysis on hardware failures and document defects.
• Guide customers through initial setup and configuration.

Skills

Customer Service Orientation

Problem-solving

Attention to Detail

Written/Verbal Communication

Collaboration/Team Player

Education

Associate's degree in related field

Tools

Microsoft Windows Server and Client

Storage technologies (RAID, NAS, SAN, SATA, SAS)

Networking knowledge (TCP/IP, DNS, WINS, DHCP)

Job description

A leading sports technology company seeks a Technical Support Specialist to provide Level 2 & 3 technical support and ensure high production and system quality. The role involves troubleshooting complex issues, diagnosing hardware failures, and collaborating with the design team for product improvements. An Associate's degree and 3+ years of experience in system and network support are required. This full-time position is located in Pittsburgh and offers a competitive salary between $55,000 and $75,000 per year.