Healthcare IT Config Support Analyst — L2 Support

Oracle; United States; On-site; USD 40,800 - 79,700; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan with company match

Paid parental leave

Job summary

A leading technology firm seeks a Configuration Support Analyst responsible for configuring solutions and maintaining applications. Candidates should have 2-4 years of customer support experience, preferably in healthcare IT, and solid analytical skills. The role includes providing customer support, gathering requirements, and executing change management. The position offers competitive pay and comprehensive benefits including health insurance, flexible spending accounts, and a retirement plan.

Qualifications

• 2-4 years of client-facing or customer support experience required.
• Experience supporting software applications is essential.
• Demonstrated ability to prioritize, analyze, and solve complex problems.

Responsibilities

• Provide Level 2 customer support for technical and functional issues.
• Conduct requirements gathering and configure application solutions.
• Validate configuration accuracy through workflow testing.

Skills

Customer support experience

Analytical thinking

Problem-solving

Education

Associate’s degree or relevant technical training

Bachelor’s degree

Tools

CCL

SQL

Job description

A leading technology firm seeks a Configuration Support Analyst responsible for configuring solutions and maintaining applications. Candidates should have 2-4 years of customer support experience, preferably in healthcare IT, and solid analytical skills. The role includes providing customer support, gathering requirements, and executing change management. The position offers competitive pay and comprehensive benefits including health insurance, flexible spending accounts, and a retirement plan.