Production Support Analyst

Atlas Search; Colorado; On-site; USD 55,000 - 75,000; Full time

Job summary

Atlas Search in Colorado is seeking a Tier 1 Production Support Analyst to assist clients with technical inquiries and provide ongoing support for its software applications. You will troubleshoot system issues, coordinate with internal teams to resolve technical challenges, and help maintain a positive client experience.

Ideal candidates will have strong problem-solving skills and the ability to communicate technical information clearly.

Responsibilities

• Troubleshoot system issues and provide first-line support for software applications.
• Coordinate with internal teams to resolve technical challenges and ensure timely resolution.

Job description

About the Opportunity

Our client, a technology solutions company supporting the financial services industry, is seeking a Tier 1 Production Support Analyst to assist clients with technical inquiries and provide ongoing support for its software applications. This individual will troubleshoot system issues, coordinate with internal teams to resolve technical challenges, and help maintain a positive ...