Healthcare IT Config Support Analyst — L2 Support

Oracle; Nashville (TN); On-site; USD 40,800 - 79,700; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan with company match

Paid parental leave

Job summary

A leading technology company is seeking a Configuration Support Analyst to configure solution-related service requests and support application maintenance. This role involves providing Level 2 customer support, conducting requirements gathering, and executing change management procedures. Candidates should have 2-4 years of client-facing experience and a degree or relevant training. Benefits include comprehensive healthcare, a 401(k) plan, and paid time off. This position is based in Nashville, TN.

Qualifications

• 2-4 years of client-facing or customer support experience required.
• 2 years supporting software applications.
• Demonstrated prioritization and analytical skills required.

Responsibilities

• Provide Level 2 customer support for technical and functional issues.
• Conduct scope assessment and configure application solutions.
• Troubleshoot software defects for ongoing support activities.

Skills

Client-facing experience

Software application support

Analytical thinking

Problem-solving

Education

Associate's or Bachelor's degree or relevant technical training

Tools

SQL

CCL

Job description

A leading technology company is seeking a Configuration Support Analyst to configure solution-related service requests and support application maintenance. This role involves providing Level 2 customer support, conducting requirements gathering, and executing change management procedures. Candidates should have 2-4 years of client-facing experience and a degree or relevant training. Benefits include comprehensive healthcare, a 401(k) plan, and paid time off. This position is based in Nashville, TN.