Manufacturing Order & Customer Care Specialist (1st Shift)

Trillium Staffing; Washington (IL); On-site; USD 25,000 - 34,000; Full time

Job summary

Trillium Staffing has an immediate opening for a Customer Service Representative in Washington, IL. The ideal candidate will have strong customer service and organizational skills and enjoy working in a fast-paced manufacturing environment.

As a CSR, you will manage orders, coordinate production schedules, communicate delivery timelines, and help resolve concerns. This 1st shift role runs Monday–Friday, 7:30am–4:30pm, is full-time and temp-to-hire, with pay ranging from $18 to $25 per hour based

Qualifications

• 2+ years of customer service experience.
• Experience with ERP or order management systems.
• Excellent communication and computer skills.
• Manufacturing industry experience is a plus.

Responsibilities

• Process and manage customer orders using an ERP system.
• Coordinate production schedules and delivery timelines.
• Resolve customer concerns with internal teams.
• Maintain accurate customer and order records.
• Assist with billing, credits, returns and account issues.
• Manage EDI transactions and resolve order processing issues.
• Support sales with quotes, reports, account updates, and customer requests.
• Forecasting, inventory planning, and other administrative duties.

Skills

Customer service

Organizational skills

ERP/order management experience

Strong computer skills

Manufacturing experience

Education

High school diploma or equivalent

Tools

ERP system

Job description

Trillium Staffing has an immediate opening for a Customer Service Representative in Washington, IL. The ideal candidate will have strong customer service and organizational skills and enjoy working in a fast-paced manufacturing environment.

As a CSR, you will manage orders, coordinate production schedules, communicate delivery timelines, and help resolve concerns. This 1st shift role runs Monday–Friday, 7:30am–4:30pm, is full-time and temp-to-hire, with pay ranging from $18 to $25 per hour based