Manufacturing IT Support Specialist - Hands-on & AI Tools

Kelly Science, Engineering, Technology & Telecom; Ankeny (IA); On-site; USD 56,000 - 60,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking an IT Support Technician for a 12‑month W2 contract in Ankeny, IA. The role blends desk work and shop-floor IT tasks, with a first shift from 7am to 3:30pm and occasional travel to Altoona and Ames.

Responsibilities include deploying and supporting PCs, printers, scanners, and network gear; troubleshooting issues; and managing requests in ServiceNow. Strong hardware/network foundational knowledge is required.

Qualifications

• Knowledge of computer hardware, software, and networking fundamentals.
• Strong troubleshooting and customer service skills.
• Experience with Microsoft Office and standard business applications.
• Understanding of basic cybersecurity concepts.
• 1+ year of IT experience preferred.
• Familiarity with AI tools such as Microsoft Copilot or ChatGPT is a plus.
• Exposure to scripting or automation (PowerShell, Python, VBA, etc.) is a plus.

Responsibilities

• Deploy, configure, and support PCs, printers, scanners, and network equipment.
• Troubleshoot hardware, software, and connectivity issues.
• Manage support requests through ServiceNow.
• Assist with IT projects, upgrades, and technology rollouts.
• Maintain asset inventory and equipment records.
• Support printer maintenance and asset disposal.
• Identify opportunities to improve processes and user experience.

Skills

Hardware

Networking

Troubleshooting

Customer service

Microsoft Office

Cybersecurity

AI tools

Scripting/Automation

ServiceNow

PowerShell

Python

VBA

Education

IT-related degree or equivalent experience

High school diploma or equivalent

Tools

ServiceNow

PowerShell

Python

VBA

Job description

Kelly Science, Engineering, Technology & Telecom is seeking an IT Support Technician for a 12‑month W2 contract in Ankeny, IA. The role blends desk work and shop-floor IT tasks, with a first shift from 7am to 3:30pm and occasional travel to Altoona and Ames.

Responsibilities include deploying and supporting PCs, printers, scanners, and network gear; troubleshooting issues; and managing requests in ServiceNow. Strong hardware/network foundational knowledge is required.