Desktop Support Analyst

Kelly Science, Engineering, Technology & Telecom; Ankeny (IA); On-site; USD 56,000 - 60,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking an IT Support Technician for a 12‑month W2 contract in Ankeny, IA. The role blends desk work and shop-floor IT tasks, with a first shift from 7am to 3:30pm and occasional travel to Altoona and Ames.

Responsibilities include deploying and supporting PCs, printers, scanners, and network gear; troubleshooting issues; and managing requests in ServiceNow. Strong hardware/network foundational knowledge is required.

Qualifications

• Knowledge of computer hardware, software, and networking fundamentals.
• Strong troubleshooting and customer service skills.
• Experience with Microsoft Office and standard business applications.
• Understanding of basic cybersecurity concepts.
• 1+ year of IT experience preferred.
• Familiarity with AI tools such as Microsoft Copilot or ChatGPT is a plus.
• Exposure to scripting or automation (PowerShell, Python, VBA, etc.) is a plus.

Responsibilities

• Deploy, configure, and support PCs, printers, scanners, and network equipment.
• Troubleshoot hardware, software, and connectivity issues.
• Manage support requests through ServiceNow.
• Assist with IT projects, upgrades, and technology rollouts.
• Maintain asset inventory and equipment records.
• Support printer maintenance and asset disposal.
• Identify opportunities to improve processes and user experience.

Skills

Hardware

Networking

Troubleshooting

Customer service

Microsoft Office

Cybersecurity

AI tools

Scripting/Automation

ServiceNow

PowerShell

Python

VBA

Education

IT-related degree or equivalent experience

High school diploma or equivalent

Tools

ServiceNow

PowerShell

Python

VBA

Job description

Pay Rate: $27 per hour

Duration: 12 months

Type – W2 contract (No C2C)

** Visa sponsorship is not available, now or in the near future, for this position**

NOTES:

1st shift (7am – 3:30pm with flex start am) with minimal overtime

50% desk work and 50% shop floor

Use of Deere Gator to get around the facility

Metatarsals are required on the first day

Business casual dress code

Candidates must be able to lift up to 25 lbs

This team supports a warehouse in Altoona and a lab in Ames in addition to their home base in Ankeny. The candidate will to drive to those locations on occasion (15- 30 mins one away), frequency is on an as-needed basis.

Looking to build your IT career in a hands-on environment? Join a team that supports the technology powering a large manufacturing operation, warehouses, and a test lab. You'll work with everything from computers and printers to scanners, networks, automation, and emerging AI tools.

What You'll Do

• Deploy, configure, and support PCs, printers, scanners, and network equipment
• Troubleshoot hardware, software, and connectivity issues
• Manage support requests through ServiceNow
• Assist with IT projects, upgrades, and technology rollouts
• Maintain asset inventory and equipment records
• Support printer maintenance and asset disposal
• Identify opportunities to improve processes and user experience

What We’re Looking For

• Knowledge of computer hardware, software, and networking fundamentals
• Strong troubleshooting and customer service skills
• Experience with Microsoft Office and standard business applications
• Understanding of basic cybersecurity concepts
• 1+ year of IT experience preferred (recent graduates encouraged to apply)
• Familiarity with AI tools such as Microsoft Copilot or ChatGPT is a plus
• Exposure to scripting or automation (PowerShell, Python, VBA, etc.) is a plus

Education

• IT-related degree or equivalent experience
• High school diploma or equivalent

Why Join Us?

• Hands-on experience in a manufacturing environment
• Exposure to enterprise technologies, automation, and AI
• A mix of daily support work and impactful projects
• Opportunities to learn, grow, and make a difference from day one