IT Support Technician: Manufacturing & AI Tools (1st Shift)

Kelly Science, Engineering, Technology & Telecom; Ankeny (IA); On-site; USD 32,000 - 43,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking an IT support professional to deploy, configure, and maintain PCs, printers, scanners, and network gear in a hands-on manufacturing setting.

You will troubleshoot hardware and software, manage requests in ServiceNow, and assist with IT projects, upgrades, and rollouts while keeping asset records up to date and supporting printer maintenance.

Qualifications

• IT-related degree or equivalent experience.
• High school diploma or equivalent.
• Familiar with AI tools like Copilot or ChatGPT is a plus.
• Experience with IT support in manufacturing or corporate settings preferred.

Responsibilities

• Deploy, configure, and support PCs, printers, scanners, and network equipment
• Troubleshoot hardware, software, and connectivity issues
• Manage support requests through ServiceNow
• Assist with IT projects, upgrades, and technology rollouts
• Maintain asset inventory and equipment records
• Support printer maintenance and asset disposal
• Identify opportunities to improve processes and user experience

Skills

Hardware basics

Troubleshooting

Customer service

Microsoft Office

Cybersecurity basics

AI tools familiarity

Automation basics

Education

IT degree or equivalent

High school diploma

Tools

PowerShell

Python

VBA

ServiceNow

Job description

Kelly Science, Engineering, Technology & Telecom is seeking an IT support professional to deploy, configure, and maintain PCs, printers, scanners, and network gear in a hands-on manufacturing setting.

You will troubleshoot hardware and software, manage requests in ServiceNow, and assist with IT projects, upgrades, and rollouts while keeping asset records up to date and supporting printer maintenance.