Manufacturing Deployment Lead — Customer Success & Implementation

Insight Global; Brighton (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare insurance

Paid leave

Job summary

Insight Global is seeking a Deployment Leader to act as the primary contact for customers throughout the full implementation lifecycle, working with manufacturing clients to tailor solutions to workflows and drive adoption from leadership to plant floor.

This role blends technical implementation, customer success, and operational consulting across production and administrative processes, with travel up to 50% domestically and internationally as needed.

Qualifications

• Bachelor's degree in Mechanical, Industrial, Manufacturing, Computer Science Engineering or related field.
• 2+ years of experience in manufacturing environment (3+ without degree in metal finishing + ERP/MES exposure).
• Experience working directly with customers, strong interpersonal skills/strong ownership and accountability.
• Comfortable in plant-floor + executive environments.
• Willing to travel 25–50% (domestically for the most part, but could be asked to support Canada or Australia projects).

Responsibilities

• Partner with customers to deeply assess manufacturing processes, including both production and administrative workflows.
• Configure and tailor the software platform to align with customer-specific operational needs and goals.
• Lead end-to-end deployments from initial setup through successful go-live.
• Deliver training to stakeholders across all levels, from executive leadership to plant floor operator.
• Drive strong user adoption by ensuring customers fully understand system functionality and value.
• Support long-term utilization by reinforcing best practices and continuous engagement.
• Own deployment outcomes tied to ARR and customer success metrics.
• Balance time-to-value with quality, ensuring customers quickly realize impact while maintaining long-term satisfaction.
• Proactively identify risks and opportunities to improve deployment outcomes.
• Serve as the primary point of contact for customer support, including calls, emails, texts, and support tickets.
• Build trusted relationships with customer stakeholders to create internal champions and advocates.
• Provide ongoing guidance, troubleshooting, and strategic support.
• Identify opportunities to enhance deployment processes, tooling, and training materials.
• Partner closely with Engineering and Product teams to provide customer feedback and influence feature development.
• Contribute to improving cross-functional workflows and overall customer experience.

Skills

Interpersonal skills

Ownership & accountability

Plant-floor + executive environment

Travel willingness 25-50%

Customer-facing experience

Education

Bachelor's degree in Mechanical, Industrial, Manufacturing, CS Eng or related field

Tools

ERP/MES exposure

SaaS / tech implementation

Job description

Insight Global is seeking a Deployment Leader to act as the primary contact for customers throughout the full implementation lifecycle, working with manufacturing clients to tailor solutions to workflows and drive adoption from leadership to plant floor.

This role blends technical implementation, customer success, and operational consulting across production and administrative processes, with travel up to 50% domestically and internationally as needed.