Enterprise Deployment & Customer Success Lead

Techholding; United States; Remote; USD 165,000 - 248,000; Full time

Job summary

Tech Holding is seeking a Technical Customer Success & Deployment Lead for a project-based assignment to turn pilots and deployments into successful implementations and measurable product value. This is a customer-facing, enterprise role at the intersection of customer success, delivery, product, and engineering.

You will own the operating relationship from pilot through deployment, onboarding, readiness, and adoption, coordinating with product, security, legal, and engineering teams while

Qualifications

• Extensive experience in enterprise technical customer success or similar role.
• Experience leading complex deployments from kickoff to production adoption.
• Excellent cross-functional coordination with product, engineering, security, and executives.
• Strong technical fluency with APIs, integrations, and software delivery concepts.
• Ability to distill ambiguous requests into structured, actionable information for Product/Engineering.
• Outstanding written and verbal communication with enterprise customers.

Responsibilities

• Own the deployment cadence from pilot to adoption and final decision.
• Develop and manage implementation plans, readiness checklists, milestones, dependencies, and ownership matrices.
• Lead customer kickoffs and recurring deployment/status meetings.
• Coordinate dependencies across customers, GTM, Product, and engineering delivery teams.
• Ensure each deployment has clear owners, timelines, risks, and escalation paths.
• Track usage, adoption, health, risks, incidents, and follow-up actions.
• Triage issues into appropriate categories (support, configuration, integration, defects, roadmap, or commercial).
• Route technical issues to the correct internal owner with context and data.
• Own customer-facing status updates and escalation communications during deployments.
• Help customers understand product capabilities vs. configuration/integration/work and future roadmap items.
• Capture structured feedback and loop it into Product/Engineering.

Skills

enterprise technical customer success

technical program management

APIs integrations

stakeholder coordination

implementation planning

communication with executives

delivery concepts

issue triage

cross-functional leadership

Job description

Tech Holding is seeking a Technical Customer Success & Deployment Lead for a project-based assignment to turn pilots and deployments into successful implementations and measurable product value. This is a customer-facing, enterprise role at the intersection of customer success, delivery, product, and engineering.

You will own the operating relationship from pilot through deployment, onboarding, readiness, and adoption, coordinating with product, security, legal, and engineering teams while