Deployment Lead

Insight Global; Brighton (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Disability Coverage

Job summary

Insight Global is seeking a Deployment Leader to guide customers through the full implementation lifecycle from setup to go-live, across manufacturing clients in the United States. You will tailor the software platform to match workflows and lead trainings from executives to plant-floor operators.

The role emphasizes driving adoption, balancing time-to-value with quality, and sustaining long-term customer success. Domestic travel of 25–50% is expected.

Qualifications

• Bachelor's degree in Mechanical/Industrial/Manufacturing/CS Engineering or related field.
• 2+ years of experience in manufacturing environment (3+ without degree in metal finishing + ERP/MES exposure).
• Experience working directly with customers with strong ownership and accountability.
• Willing to travel 25–50% domestically (support Canada or Australia projects).

Responsibilities

• Partner with customers to deeply assess manufacturing processes across production and administrative workflows.
• Lead end-to-end deployments from initial setup through go-live.
• Deliver training to stakeholders from executive leadership to plant floor operators.
• Drive strong user adoption by ensuring system functionality is understood and valued.
• Own deployment outcomes tied to ARR and customer success metrics.
• Proactively identify risks and opportunities to improve deployment outcomes.
• Partner with Engineering and Product to provide customer feedback and influence features.

Job description

Insight Global is looking for a Deployment Leader. The Deployment Leader serves as the primary point of contact for customers throughout the full implementation lifecycle. This individual partners directly with manufacturing clients to understand their operations, configure solutions to fit their workflows, and drive adoption from leadership to the plant floor. This role combines technical implementation, customer success, and operational consulting.

• Partner with customers to deeply assess manufacturing processes, including both production and administrative workflows
• Configure and tailor the software platform to align with
• Lead end-to-end deployments from initial setup through successful go-live
• Deliver training to stakeholders across all levels, from executive leadership to plant floor operator
• Drive strong user adoption by ensuring customers fully understand system functionality and value
• Support long-term utilization by reinforcing best practices and continuous engagement
• Own deployment outcomes tied to ARR and customer success metrics
• Balance time-to-value with quality, ensuring customers quickly realize impact while maintaining long-term satisfaction
• Proactively identify risks and opportunities to improve deployment outcomes
• Serve as the primary point of contact for customer support, including calls, emails, texts, and support tickets
• Build trusted relationships with customer stakeholders to create internal champions and advocates
• Provide ongoing guidance, troubleshooting, and strategic support
• Identify opportunities to enhance deployment processes, tooling, and training materials
• Partner closely with Engineering and Product teams to provide customer feedback and influence feature development
• Contribute to improving cross-functional workflows and overall customer experience

$90,000 to $130,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include medical, vision, dental, and disability coverage.

REQUIRED SKILLS AND EXPERIENCE

• Bachelors degree in Mechanical, Industrial, Manufacturing, Computer Science Engineering or related field
• 2+ years of experience in manufacturing environment (3+ without degree in metal finishing + ERP/MES exposure)
• Experience working directly with customers, strong interpersonal skills/strong ownership and accountability
• Comfortable in plant-floor + executive environments
• Willing to travel 25–50% (domestically for the most part, but could be asked to support Canada or Australia projects)

NICE TO HAVE SKILLS AND EXPERIENCE

• Masters degree in Mechanical, Industrial, Manufacturing, Computer Science Engineering or related field
• SaaS / tech implementation experience
• Familiarity with AI tools in workflows
• Prior exposure to ERP/MES systems, operations software, or digital transformation