Manufacturing CSR: Growth, Great Benefits & Stable Role

The Royal Group; Chicago (IL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Excellent benefits

Competitive pay

401(k) with company match

Career growth opportunities

Job summary

The Royal Group in Cicero, IL is seeking a motivated Customer Service Representative to manage customer orders, coordinate production materials, and address inquiries with internal teams to ensure timely delivery.

You will collaborate with project management, design, production and sales to provide value-added solutions while maintaining accurate records and strong communication with customers. Equal opportunity employer.

Qualifications

• Minimum 2 years’ previous customer service experience in the manufacturing industry.
• High school diploma or GED required; college degree preferred but not required.
• Experience with corrugated, paper, or similar manufacturing environments is preferred.

Responsibilities

• Receive customer orders and changes and process them timely and accurately.
• Place orders for materials and supplies for production.
• Analyze monthly usage and restocking per customer.
• Handle customer questions and feedback and coordinate with internal staff.
• Maintain and manage customer files and records.
• Process new items and purchase orders; coordinate credits.
• Distribute and email order confirmations to customers.
• Assist sales personnel to generate supplemental sales.
• Track stock levels and warehouse items to ensure availability.
• Communicate with sales reps about potential late deliveries.
• Maintain regular attendance and adherence to company policies.

Skills

Excel

Database software

Education

High school diploma or GED

Post secondary education or college degree preferred

Job description

The Royal Group in Cicero, IL is seeking a motivated Customer Service Representative to manage customer orders, coordinate production materials, and address inquiries with internal teams to ensure timely delivery.

You will collaborate with project management, design, production and sales to provide value-added solutions while maintaining accurate records and strong communication with customers. Equal opportunity employer.