Customer Experience Specialist—Order Support & Impact

DeKalb County Economic Development Corporation; Sycamore (IL); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Education Reimbursement

Wellness Programs

401k with Company Match

Cash Balance Pension Plan

Vacation

Personal Days

Holidays

Job summary

IDEAL Industries, Inc. is seeking a Customer Experience Representative in Sycamore, IL. You will handle customer inquiries, support order entry, status updates, returns, and collaborate with internal teams to provide efficient service.

The role requires experience in customer service, proficiency with Microsoft Office, and familiarity with ERP systems; knowledge of D365 is strongly preferred. Competitive hourly range and benefits offered.

Qualifications

• Customer service and/or call center experience preferred.
• Associate degree (A.A.) or equivalent from a two-year college or technical school; one-year related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills
• Proficient in Microsoft Office including Outlook, Word and Excel
• Strong familiarity with ERP or Order Management systems. Prior experience with Microsoft D365 strongly preferred.
• Strong attention to detail and the ability to work with a high-level of accuracy.
• Lean manufacturing experience is preferred

Responsibilities

• Answer telephone inquiries from customers regarding product pricing, availability, order expediting, product questions, and general service questions.
• Enter customer orders using internal and/or external order management systems.
• Enter customer orders placed via EDI that require manual correction.
• Develop strong relationships between customers, planners, logistics teams and facilities.
• Work with customer contacts to understand and meet their shipping needs.
• Participate in outbound calling campaigns to increase sales and outside presence in market.
• Participates in key account calls, representing customer issues and concerns.
• Actively engage in responsibilities and initiatives to ensure a safe work environment.
• Comply with and contribute to the continuous improvement of company policies, processes and procedures.
• Contribute to a collaborative, team-oriented workplace, which may include other duties as assigned.
• Assist with processing incoming mail for local facility as needed.

Skills

Customer service

Verbal communication

Written communication

MS Office (Outlook, Word, Excel)

ERP / Order management

D365 experience

Attention to detail

Lean manufacturing

Education

Associate degree (A.A.) or equivalent

Tools

Microsoft D365

Job description

IDEAL Industries, Inc. is seeking a Customer Experience Representative in Sycamore, IL. You will handle customer inquiries, support order entry, status updates, returns, and collaborate with internal teams to provide efficient service.

The role requires experience in customer service, proficiency with Microsoft Office, and familiarity with ERP systems; knowledge of D365 is strongly preferred. Competitive hourly range and benefits offered.