Manufacturing Customer Success Specialist (Onsite, MN)

#twiceasnice Recruiting; Mankato (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Relocation assistance available

Job summary

An established manufacturing company in southern Minnesota is seeking a Customer Service Specialist to link clients with sales, production, and engineering teams. This role is geared for individuals with a mechanical engineering background, requiring technical problem-solving and customer relationship management skills. Responsibilities include managing customer accounts, addressing concerns, and collaborating with multiple departments. Ideal candidates thrive in fast-paced environments and focus on continuous improvement. Salary ranges from $60,000 to $70,000 per year.

Qualifications

• Customer service experience in a manufacturing environment required.
• Strong communication, problem-solving, and conflict-resolution skills required.
• Experience in order tracking, scheduling, and production coordination required.

Responsibilities

• Act as the point of contact for customers regarding orders and technical inquiries.
• Address and resolve customer concerns or complaints in a timely manner.
• Provide regular updates on job progress and potential delays.
• Collaborate with sales and production teams to process orders.
• Maintain compliance with industry regulations and company policies.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Conflict-resolution skills

Experience in order tracking

Production coordination

Job description

An established manufacturing company in southern Minnesota is seeking a Customer Service Specialist to link clients with sales, production, and engineering teams. This role is geared for individuals with a mechanical engineering background, requiring technical problem-solving and customer relationship management skills. Responsibilities include managing customer accounts, addressing concerns, and collaborating with multiple departments. Ideal candidates thrive in fast-paced environments and focus on continuous improvement. Salary ranges from $60,000 to $70,000 per year.