Senior Customer Success Manager, Precision Manufacturing

Multisourcemfg.com; Fridley (MN); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Paid time off

Job summary

MultiSource Manufacturing LLC, a contract manufacturer serving aerospace, defense, and medical device customers, seeks a Senior Customer Success Specialist in Fridley, MN. You will own the day-to-day customer experience, manage orders and forecasts, and coordinate with production, planning, engineering, quality, and sales to protect delivery performance and drive profitable growth.

The role requires 5+ years in customer-facing roles in contract manufacturing, strong communication, and a

Qualifications

• 5+ years of customer-facing account management, customer success, program coordination, or customer service experience in contract manufacturing/build-to-print manufacturing.
• Direct experience supporting complex manufactured components or assemblies, preferably precision machining, with knowledge of production scheduling, lead times, engineering changes, quality requirements, and delivery commitments.
• Ability to manage multiple active orders and priorities, resolve escalations, and communicate with operations and technical stakeholders.
• Strong organizational skills, attention to detail, Excel/ERP proficiency, and accurate order/forecast/performance data maintenance.
• Clear written and verbal communication, sound commercial judgment, proactive problem solving.

Responsibilities

• Serve as the primary contact for assigned customers; build credibility through responsive and proactive communication.
• Manage purchase orders, demand forecasts, order status, schedule changes, expedites, returns, and escalations; communicate commitments and risks early.
• Translate customer priorities into actions for site planning, operations, quality, engineering, and account management; close the loop with customers.
• Maintain customer scorecards and monitor on-time delivery, responsiveness, and other performance expectations.
• Coordinate with Account Managers to support account plans, retention, and profitable growth.

Skills

Customer management

Account management

ERP proficiency

Excel

Communication

Education

Bachelor’s degree preferred

Job description

MultiSource Manufacturing LLC, a contract manufacturer serving aerospace, defense, and medical device customers, seeks a Senior Customer Success Specialist in Fridley, MN. You will own the day-to-day customer experience, manage orders and forecasts, and coordinate with production, planning, engineering, quality, and sales to protect delivery performance and drive profitable growth.

The role requires 5+ years in customer-facing roles in contract manufacturing, strong communication, and a