Manufacturing Customer Specialist ($60K+ Paid Relo, Waseca, MN)

#twiceasnice Recruiting; Saint Paul (MN); Sur place; USD 60 000 - 70 000; Plein temps

Résumé du poste

A reputable recruitment firm is seeking a Manufacturing Customer Specialist to serve as a vital link between clients and production teams in Waseca, MN. This role requires customer service experience in manufacturing, strong communication skills, and the ability to resolve technical inquiries. You'll manage customer accounts while ensuring quality standards and delivery timelines are met. The position offers a competitive salary range of $60,000 to $70,000 per year, with relocation assistance available.

Qualifications

• Customer service experience in a manufacturing environment required.
• Strong communication, problem-solving, and conflict-resolution skills required.
• Experience in order tracking, scheduling, and production coordination required.
• Must be able to work onsite in Waseca, MN.

Responsabilités

• Act as the point of contact for customers regarding orders, lead times, and technical inquiries.
• Address and resolve customer concerns or complaints in a timely manner.
• Provide regular updates on job progress, delivery schedules, and potential delays.
• Collaborate with sales and production teams to process and track customer orders.
• Document customer requirements including specifications, tolerances, and deadlines.
• Assist with quoting, pricing, and contract negotiation.
• Ensure alignment of customer expectations with ISO 9001 quality control standards.
• Partner with quality assurance to address non-conformance issues.
• Maintain compliance with industry regulations and company policies.
• Gather and share customer feedback to improve service and production efficiency.
• Work with engineering and production teams to resolve technical challenges.
• Develop and implement customer service strategies to enhance satisfaction.

Connaissances

Customer service experience in a manufacturing environment

Strong communication

Problem-solving

Conflict-resolution skills

Order tracking

Scheduling

Production coordination

Description du poste

Overview

Manufacturing Customer Specialist (Precision Machining) — Waseca, MN

Base pay range: $60,000.00/yr – $70,000.00/yr. Relocation assistance available. Core hours: M–F, flexible 40–50 hrs/wk. Start date: ASAP.

Description

Our client, an established manufacturing company in southern Minnesota, is seeking a Customer Service Specialist to serve as a vital link between clients, sales, production, and engineering teams. This role is ideal for someone with a mechanical engineering background who enjoys both technical problem-solving and customer relationship management. You’ll be responsible for managing customer accounts from order initiation through delivery, ensuring technical requirements are met, timelines are maintained, and quality standards are upheld. This is a highly collaborative position, requiring excellent communication skills, attention to detail, and the ability to work effectively with multiple departments. If you thrive in a fast-paced environment and value continuous improvement, this is a strong opportunity to make an impact with a stable, growing company.

Responsibilities

• Act as the point of contact for customers regarding orders, lead times, and technical inquiries
• Address and resolve customer concerns or complaints in a timely manner
• Provide regular updates on job progress, delivery schedules, and potential delays
• Collaborate with sales and production teams to process and track customer orders
• Document customer requirements including specifications, tolerances, and deadlines
• Assist with quoting, pricing, and contract negotiation
• Ensure alignment of customer expectations with ISO 9001 quality control standards
• Partner with quality assurance to address non-conformance issues
• Maintain compliance with industry regulations and company policies
• Gather and share customer feedback to improve service and production efficiency
• Work with engineering and production teams to resolve technical challenges
• Develop and implement customer service strategies to enhance satisfaction

Qualifications

• Customer service experience in a manufacturing environment required
• Strong communication, problem-solving, and conflict-resolution skills required
• Experience in order tracking, scheduling, and production coordination required
• Must be able to work onsite in Waseca, MN

Employment details

• Senioriry level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: Machinery Manufacturing

Note: This posting includes information about a range of jobs and benefits. EEO statements and related notices should be included per legal requirements where applicable.