Precision Machining Customer Advocate

#twiceasnice Recruiting; Saint Paul (MN); On-site; USD 60,000 - 70,000; Full time

Job summary

A reputable recruitment firm is seeking a Manufacturing Customer Specialist to serve as a vital link between clients and production teams in Waseca, MN. This role requires customer service experience in manufacturing, strong communication skills, and the ability to resolve technical inquiries. You'll manage customer accounts while ensuring quality standards and delivery timelines are met. The position offers a competitive salary range of $60,000 to $70,000 per year, with relocation assistance available.

Qualifications

• Customer service experience in a manufacturing environment required.
• Strong communication, problem-solving, and conflict-resolution skills required.
• Experience in order tracking, scheduling, and production coordination required.
• Must be able to work onsite in Waseca, MN.

Responsibilities

• Act as the point of contact for customers regarding orders, lead times, and technical inquiries.
• Address and resolve customer concerns or complaints in a timely manner.
• Provide regular updates on job progress, delivery schedules, and potential delays.
• Collaborate with sales and production teams to process and track customer orders.
• Document customer requirements including specifications, tolerances, and deadlines.
• Assist with quoting, pricing, and contract negotiation.
• Ensure alignment of customer expectations with ISO 9001 quality control standards.
• Partner with quality assurance to address non-conformance issues.
• Maintain compliance with industry regulations and company policies.
• Gather and share customer feedback to improve service and production efficiency.
• Work with engineering and production teams to resolve technical challenges.
• Develop and implement customer service strategies to enhance satisfaction.

Skills

Customer service experience in a manufacturing environment

Strong communication

Problem-solving

Conflict-resolution skills

Order tracking

Scheduling

Production coordination

Job description

A reputable recruitment firm is seeking a Manufacturing Customer Specialist to serve as a vital link between clients and production teams in Waseca, MN. This role requires customer service experience in manufacturing, strong communication skills, and the ability to resolve technical inquiries. You'll manage customer accounts while ensuring quality standards and delivery timelines are met. The position offers a competitive salary range of $60,000 to $70,000 per year, with relocation assistance available.