Senior Customer Success Manager — Precision Manufacturing

Multisource Manufacturing LLC; Fridley (MN); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Job summary

MultiSource Manufacturing LLC in Fridley, MN, seeks a Senior Customer Success Specialist to own the day-to-day experience for assigned accounts in a high-mix, precision contract manufacturing environment serving aerospace, defense, and medical device customers.

You will coordinate with production, planning, engineering, quality, and sales to protect delivery performance, manage orders and forecasts, and drive profitable account growth through proactive communication and cross-functional

Qualifications

• 5+ years of customer-facing account management or similar experience in contract manufacturing.
• Direct experience supporting complex manufactured components or assemblies, preferably precision machining.
• Experience with production scheduling, lead times, engineering changes, and quality requirements.
• Strong organizational skills and Excel/ERP proficiency.
• Bachelor’s degree preferred; equivalent manufacturing experience considered.

Responsibilities

• Serve as primary contact for customers; maintain responsive communication.
• Manage orders, forecasts, status, scheduling changes, expedites, returns, and escalations; communicate risks early.
• Translate customer priorities into actions for planning, operations, quality, and account management; close the loop with customers.
• Maintain customer scorecards and monitor on-time delivery and performance metrics.
• Collaborate with Account Managers to support plans and growth; escalate concerns when margins are affected.
• Coach teammates and contribute to process improvements and reliable customer service workflows.

Skills

Customer management

ERP/Excel

Communication skills

Cross-functional teamwork

Problem solving

Education

Bachelor’s degree

Tools

ERP software

Job description

MultiSource Manufacturing LLC in Fridley, MN, seeks a Senior Customer Success Specialist to own the day-to-day experience for assigned accounts in a high-mix, precision contract manufacturing environment serving aerospace, defense, and medical device customers.

You will coordinate with production, planning, engineering, quality, and sales to protect delivery performance, manage orders and forecasts, and drive profitable account growth through proactive communication and cross-functional