Senior Customer Success Manager – Precision Contract Manufacturing

Forpak Inc.; Fridley (MN); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

MultiSource Manufacturing LLC in Fridley, MN is seeking a Senior Customer Success Specialist to own the day-to-day customer experience for assigned accounts in a high-mix, precision contract manufacturing environment.

You will connect customer requirements with production, planning, engineering, quality, and commercial teams to protect delivery performance and support profitable account growth. Requires strong communication and manufacturing fluency.

Qualifications

• 5+ years of customer-facing account management in contract manufacturing.
• Experience with complex manufactured components, scheduling, lead times, and changes.
• Ability to manage multiple orders and communicate with operations and technical stakeholders.
• Strong organizational skills and Excel/ERP proficiency.
• Bachelor’s degree preferred; equivalent manufacturing experience considered.

Responsibilities

• Serve as primary contact for assigned customers; build credibility through responsive communication.
• Manage purchase orders, demand forecasts, order status, schedule changes, expedites, returns, and escalations.
• Translate customer priorities into actions for site planning, operations, quality, and account management.
• Maintain customer scorecards and monitor on-time delivery and performance.
• Coordinate changes to specifications, revisions, quantities, and delivery dates with internal teams.
• Support prototype and new product launch activities with clear communication of milestones.

Skills

Customer management

Account management

ERP proficiency

Excel proficiency

Education

Bachelor’s degree

Tools

ERP systems

Forecasting tools

Job description

MultiSource Manufacturing LLC in Fridley, MN is seeking a Senior Customer Success Specialist to own the day-to-day customer experience for assigned accounts in a high-mix, precision contract manufacturing environment.

You will connect customer requirements with production, planning, engineering, quality, and commercial teams to protect delivery performance and support profitable account growth. Requires strong communication and manufacturing fluency.