Customer Service Specialist (Mfg exp. req. $60-70K)

#twiceasnice Recruiting; Mankato (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Relocation assistance available

Job summary

An established manufacturing company in southern Minnesota is seeking a Customer Service Specialist to link clients with sales, production, and engineering teams. This role is geared for individuals with a mechanical engineering background, requiring technical problem-solving and customer relationship management skills. Responsibilities include managing customer accounts, addressing concerns, and collaborating with multiple departments. Ideal candidates thrive in fast-paced environments and focus on continuous improvement. Salary ranges from $60,000 to $70,000 per year.

Qualifications

• Customer service experience in a manufacturing environment required.
• Strong communication, problem-solving, and conflict-resolution skills required.
• Experience in order tracking, scheduling, and production coordination required.

Responsibilities

• Act as the point of contact for customers regarding orders and technical inquiries.
• Address and resolve customer concerns or complaints in a timely manner.
• Provide regular updates on job progress and potential delays.
• Collaborate with sales and production teams to process orders.
• Maintain compliance with industry regulations and company policies.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Conflict-resolution skills

Experience in order tracking

Production coordination

Job description

Overview

Our client, an established manufacturing company in southern Minnesota, is seeking a Customer Service Specialist to serve as a vital link between clients, sales, production, and engineering teams. This role is ideal for someone with a mechanical engineering background who enjoys both technical problem-solving and customer relationship management. You’ll be responsible for managing customer accounts from order initiation through delivery, ensuring technical requirements are met, timelines are maintained, and quality standards are upheld. This is a highly collaborative position, requiring excellent communication skills, attention to detail, and the ability to work effectively with multiple departments. If you thrive in a fast-paced environment and value continuous improvement, this is a strong opportunity to make an impact with a stable, growing company.

Base pay

$60,000.00/yr - $70,000.00/yr

Job details

Job Type: Full-Time

Core Hours: M-F Flexible 40-50 hrs/wk

Start Date: ASAP

Relocation Assistance: Available

Responsibilities

• Act as the point of contact for customers regarding orders, lead times, and technical inquiries
• Address and resolve customer concerns or complaints in a timely manner
• Provide regular updates on job progress, delivery schedules, and potential delays
• Collaborate with sales and production teams to process and track customer orders
• Document customer requirements including specifications, tolerances, and deadlines
• Assist with quoting, pricing, and contract negotiation
• Ensure alignment of customer expectations with ISO 9001 quality control standards
• Partner with quality assurance to address non-conformance issues
• Maintain compliance with industry regulations and company policies
• Gather and share customer feedback to improve service and production efficiency
• Work with engineering and production teams to resolve technical challenges
• Develop and implement customer service strategies to enhance satisfaction

Qualifications

• Customer service experience in a manufacturing environment required
• Strong communication, problem-solving, and conflict-resolution skills required
• Experience in order tracking, scheduling, and production coordination required
• Must be able to work onsite in Waseca, MN

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other

Industries

• Machinery Manufacturing