Senior Customer Success Manager - Contract Manufacturing

Multisource Mfg; Fridley (MN); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

MultiSource Manufacturing LLC in Fridley, MN seeks a Senior Customer Success Specialist to own day-to-day customer experience for high-mix, aerospace/defense/medical device accounts. You will coordinate with production, planning, engineering, quality, and commercial teams to protect delivery performance and growth.

Required: 5+ years in customer-facing roles within contract manufacturing, strong scheduling and communication skills, and proficiency with Excel/ERP.

Qualifications

• 5+ years of customer-facing account management or customer success in contract manufacturing / build-to-print context.
• Direct experience supporting complex manufactured components or assemblies, preferably precision machining, with knowledge of production scheduling, lead times, engineering changes, quality requirements, and delivery commitments.
• Ability to manage multiple active orders and priorities, resolve escalations, and communicate with operations and technical stakeholders.
• Strong organizational skills, attention to detail, Excel/ERP proficiency, and accurate order/forecast data management.

Responsibilities

• Serve as primary contact for assigned customers; maintain credibility with responsive, proactive updates.
• Manage orders, forecasts, status, changes, expedites, returns, and escalations; communicate commitments and risks early.
• Translate customer priorities into clear actions for site planning, operations, quality, and account management; close the loop with customers.

Skills

Account management

Customer success

Excel/ERP

Operations coordination

Education

Bachelor's degree

Tools

ERP systems

Job description

MultiSource Manufacturing LLC in Fridley, MN seeks a Senior Customer Success Specialist to own day-to-day customer experience for high-mix, aerospace/defense/medical device accounts. You will coordinate with production, planning, engineering, quality, and commercial teams to protect delivery performance and growth.

Required: 5+ years in customer-facing roles within contract manufacturing, strong scheduling and communication skills, and proficiency with Excel/ERP.