Senior Customer Support Representative III

Clopay; Troy (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Clopay Corporation in Troy, Ohio, is seeking a Customer Support Representative III to join our manufacturing facility. The role centers on handling inbound/outbound calls, resolving complex customer inquiries, and processing orders and invoices within our automated systems.

The candidate should have a high school diploma and at least 18 months of related experience, plus proficiency in Microsoft Office. This on-site position offers a stable, long-term career with a strong team environment.

Qualifications

• Minimum of a high school diploma plus 18 months of related experience and/or training.
• Prior customer service experience is required; clerical or office experience is beneficial.
• Proficiency with Microsoft Office and related software is expected.

Responsibilities

• Answer inbound and make outbound calls in a call center environment to drive business, satisfaction, and retention.
• Handle complex inquiries with established knowledge and experience.
• Perform order entry and invoicing within the automated system controls.

Skills

Customer service

Clerical experience

Microsoft Office

Education

High school diploma

Tools

ACD system

Job description

Clopay Corporation in Troy, Ohio, is seeking a Customer Support Representative III to join our manufacturing facility. The role centers on handling inbound/outbound calls, resolving complex customer inquiries, and processing orders and invoices within our automated systems.

The candidate should have a high school diploma and at least 18 months of related experience, plus proficiency in Microsoft Office. This on-site position offers a stable, long-term career with a strong team environment.