Manufacturing Customer Service Specialist

Gowanda Electronics.; Town of Persia (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision Benefits

401(k) Retirement Savings Plan with a

Paid Holidays and PTO

Employee Discount Program

Job summary

Gowanda Electronics, located in Gowanda, NY, is seeking a Customer Service Representative to manage customer accounts, process orders, prepare quotes, and support outside sales. The role emphasizes accuracy, collaboration with Production and Engineering, and delivering excellent customer service.

Ideal candidates will have a minimum of 2 years in manufacturing customer service, strong MS Office and ERP skills, and a customer-focused, proactive mindset to help drive revenue and ensure on-time

Qualifications

• High school diploma required; Associate's degree preferred.
• Minimum 2 years of customer service experience in a manufacturing or technical environment.
• Strong proficiency with Microsoft Office (Excel, Word, Outlook) and ERP systems.
• Excellent verbal and written communication skills.
• Ability to read and interpret customer specifications and documentation.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Positive attitude and ability to resolve problems effectively.
• High level of integrity and ability to handle confidential information.

Responsibilities

• Communicate directly with customers via phone, email, and portals to address inquiries and resolve issues.
• Process customer orders, schedule changes, and maintain accurate account records.
• Prepare and submit quotes and bids, working with Supply Chain and Engineering for pricing and specifications.
• Maintain forecasts for assigned products and update customer portals as required.
• Coordinate with production, shipping, and quality teams to ensure on-time delivery and compliance with requirements.
• Support outside sales representatives with account information and lead generation.
• Participate in weekly production planning and sales meetings.
• Handle customer complaints in accordance with the company’s Quality Management System.
• Maintain up-to-date files for customer accounts and portal login information.
• Assist with invoice and payment inquiries in collaboration with Accounting.
• Promote a positive, proactive attitude and maintain professionalism in all customer interactions.
• Perform other customer-related duties as assigned.

Skills

communication skills

organization

customer service mindset

problem solving

attention to detail

adaptability

team collaboration

confidentiality

Education

High school diploma

Associate's degree preferred

Tools

Microsoft Office

ERP systems

Customer portals

Job description

Gowanda Electronics, located in Gowanda, NY, is seeking a Customer Service Representative to manage customer accounts, process orders, prepare quotes, and support outside sales. The role emphasizes accuracy, collaboration with Production and Engineering, and delivering excellent customer service.

Ideal candidates will have a minimum of 2 years in manufacturing customer service, strong MS Office and ERP skills, and a customer-focused, proactive mindset to help drive revenue and ensure on-time