ERP-Driven Customer Service & Order Specialist

Washington Mills; City of Niagara Falls (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and dental plans

401(k) with employer match

Life insurance

Paid vacation

Holiday time

Sick and personal leave

Job summary

Washington Mills in North Grafton, MA or Niagara Falls, NY, is seeking a Customer Service Representative. You will be the main contact for customers, handling orders entry, billing, shipping, returns, and inquiries, coordinating with production and sales to meet lead times and keep customers informed.

The role requires strong attention to detail, excellent phone and email communication, ERP/CRM experience, and the ability to work Monday–Friday in an office.

Qualifications

• Experience using an ERP & CRM
• Strong communication and listening skills
• Organized with attention to detail

Responsibilities

• Enter orders into ERP system accurately
• Coordinate with production and sales to meet lead times
• Maintain communication with customers via phone and email
• Manage invoices and billing
• Track and report on customer issues
• Work as part of a team to deliver exceptional service
• Attend quality, safety and other meetings as required

Skills

Customer service

ERP experience

CRM experience

Office 365

Communication skills

Tools

ERP system

CRM software

Job description

Washington Mills in North Grafton, MA or Niagara Falls, NY, is seeking a Customer Service Representative. You will be the main contact for customers, handling orders entry, billing, shipping, returns, and inquiries, coordinating with production and sales to meet lead times and keep customers informed.

The role requires strong attention to detail, excellent phone and email communication, ERP/CRM experience, and the ability to work Monday–Friday in an office.