Manufacturing Customer Care Specialist | ERP & Quotes

The Specialty Manufacturing Company; Saint Paul (MN); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD/LTD

Life Insurance

Profit Sharing

Paid Vacation

Job summary

The Specialty Manufacturing Company in White Bear Lake, MN is seeking an experienced Customer Service Representative to join our team. This role focuses on strengthening client relationships through accurate, timely service and effective cross-functional communication with sales, accounts receivable, production, quality, and shipping.

You will manage the order life cycle in our ERP system, prepare quotes, resolve billing issues, and provide product information.

Qualifications

• : High School diploma or GED is required.
• : 5+ years general working experience.
• : 2+ years customer service or sales experience.

Responsibilities

• Manage order life cycle through ERP system.
• Support sales and business development initiatives.
• Resolve billing issues and prepare quotes.
• Assist customers with product/service information and issue resolution.
• Coordinate with internal teams to meet customer requirements and timelines.

Skills

Interpersonal skills

Time management

Microsoft Office

ERP software

Education

High School diploma or GED

Associate or bachelor's degree in business/Marketing

Tools

ERP software

Job description

The Specialty Manufacturing Company in White Bear Lake, MN is seeking an experienced Customer Service Representative to join our team. This role focuses on strengthening client relationships through accurate, timely service and effective cross-functional communication with sales, accounts receivable, production, quality, and shipping.

You will manage the order life cycle in our ERP system, prepare quotes, resolve billing issues, and provide product information.