Customer Service

Priority Dispatch Corp.; Elkhart, Northern (IN, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Dimensional Metal Products LLC is seeking a Customer Service professional to deliver exceptional service to clients in a fast-paced manufacturing environment. You will address inquiries, resolve issues promptly, and maintain comprehensive records to support long-term relationships.

Responsibilities include collaborating with other departments, improving service processes, and providing detailed product information while staying current on industry trends.

Qualifications

• 2 years of customer service experience in manufacturing or metal products preferred.
• Strong written and verbal communication with clients and team members.
• Familiarity with CRM systems and standard Office tools.

Responsibilities

• Promptly respond to customer inquiries via phone, email, and in-person.
• Resolve issues to ensure high customer satisfaction and brand image.
• Maintain accurate records of interactions and transactions in the CRM.
• Collaborate with other departments to address customer needs.
• Identify process improvements and help implement new policies.
• Provide product and service information to customers and stay informed on trends.

Skills

Communication

Problem solving

Multitasking

Teamwork

Detail oriented

Education

High school diploma

Associate's degree in Business Administration

Tools

CRM software

MS Office

Job description

Customer Service# Customer ServiceLegal Address - Elkhart, IN 46516## OverviewLevelEntryPosition TypeFull TimeJob Shift1st Shift## DescriptionJob Purpose: - The Customer Service position at Dimensional Metal Products LLC is responsible for delivering exceptional service to our clients by addressing inquiries, resolving issues, and ensuring a seamless customer experience. This role is pivotal in maintaining customer satisfaction and fostering long-term relationships with our clientele. Key Responsibilities: - Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions. - Resolve customer issues efficiently, ensuring a high level of satisfaction and maintaining a positive image of the company. - Maintain accurate records of customer interactions, transactions, and feedback in the customer service database. - Collaborate with other departments to address customer needs and provide comprehensive solutions. - Identify opportunities to improve customer service processes and suggest enhancements to management. - Assist in the development and implementation of customer service policies and procedures. - Provide product and service information to customers, ensuring they are well-informed and confident in their purchases. - Participate in training sessions and stay updated on product knowledge and industry trends to better serve customers.## QualificationsRequired Education: - High school diploma or equivalent required. - Associate's degree in Business Administration or a related field preferred. Required Experience: - Minimum of 2 years of experience in a customer service role, preferably within the manufacturing or metal products industry. - Proven track record of effectively managing customer inquiries and resolving issues in a timely manner. - Experience with CRM software and customer service platforms is highly desirable. Required Skills and Abilities: - Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with clients and team members. - Strong problem-solving skills and ability to handle challenging situations with tact and diplomacy. - Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software systems. - Ability to work independently and as part of a team in a fast-paced environment. - Strong organizational skills with attention to detail and the ability to multitask effectively. - Demonstrated ability to prioritize tasks and manage time efficiently to meet deadlines.