Manufacturing Customer Support Specialist

Omni MetalCraft-Distributor Division LLC; Alpena (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

Omni Metalcraft- Distributor Division LLC in Alpena, MI is seeking a Customer Service Representative to support customers through the order process, from quotation to shipment. The role connects customers with internal teams to ensure timely communication and accurate processing, contributing to a positive customer experience.

The ideal candidate enjoys helping customers, solving problems, and collaborating with cross-functional teams in a growing manufacturing environment while developing

Qualifications

• Knowledge of customer service principles and best practices.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Familiarity with order processing, quotations, and documentation procedures.

Responsibilities

• Respond to customer inquiries by phone and email in a professional and timely manner.
• Prepare quotations and assist with product selection and application questions.
• Enter and process customer orders accurately within company systems.
• Provide order status updates, shipment details, and delivery information.
• Coordinate with Sales, CAD Design, Manufacturing, Project Coordination, and Operations to support customer needs.
• Maintain accurate customer records and documentation.

Skills

Customer service

Communication

Organization

Time management

Problem solving

MS Office

ERP systems

Education

High School or better

Tools

ERP systems

Job description

Omni Metalcraft- Distributor Division LLC in Alpena, MI is seeking a Customer Service Representative to support customers through the order process, from quotation to shipment. The role connects customers with internal teams to ensure timely communication and accurate processing, contributing to a positive customer experience.

The ideal candidate enjoys helping customers, solving problems, and collaborating with cross-functional teams in a growing manufacturing environment while developing